Job Description
No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.
Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, scheduled to open in July 2026. This hotel will feature a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!
Position Summary:
Night Auditors welcome and register guests as they arrive in the hotel on the overnight shift. They work on the Front Desk and are knowledgeable about the Resort and its services in order to answer guest inquiries. Night Auditors follow processes and guidelines to produce revenue and sales reports. They are also energetic and friendly in order to welcome guests checking-in late and to solve special requests or any problems that arise. Just like all Muskoka Bay Resort Colleagues, Night Auditors are responsible for ensuring the health and safety of themselves, fellow colleagues and guests.:
Duties & Responsibilities:
Welcome and register guests as they arrive and assign them rooms in a professional and pleasant manner
Emergency Calls: monitor and respond to the emergency phone lines and follow Health and Safety procedures to take action. (i.e. calling +11 and filling out supporting documentation)
Be familiarized with all functions and events occurring in the hotel and on Muskoka Bay property every day
Become well familiarized with general and special rates, plans, and packages
Ensure that all special requests or problems are routed to the appropriate areas and follow up with each shift
Respond to guest inquiries and give information about resort and surrounding area
Follow the night audit guidelines
Print credit card reports for debit machines
Balance internal PM folios
Ensure “Close Day” has been successfully completed
Maintain float
Preparing audit reports for accounting
Skills, Abilities, Attributes:
Friendly and outgoing personality
Previous experience in customer service and cashier roles
Must be able to work independently
Proven organization and multi-tasking skills
Able to work night shift and day shift
Able to stand on your feet for extended periods of time.
Education & Experience:
Previous experience in customer service and cashier roles
Our commitment to you:
We will provide you with a supportive, communication driven workplace.
Provide a company culture that promotes diversity, inclusion, and equity.
Empower you to make decisions and solve problems.
Competitive compensation package that will be commensurate with experience.
Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.
The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements.
Visa Requirements: Must be eligible to work in Canada
Muskoka Bay Resort is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process. If you require any accommodations to participate in the application process, please contact Human Resources to discuss your needs.
Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, scheduled to open in July 2026. This hotel will feature a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!
Position Summary:
Night Auditors welcome and register guests as they arrive in the hotel on the overnight shift. They work on the Front Desk and are knowledgeable about the Resort and its services in order to answer guest inquiries. Night Auditors follow processes and guidelines to produce revenue and sales reports. They are also energetic and friendly in order to welcome guests checking-in late and to solve special requests or any problems that arise. Just like all Muskoka Bay Resort Colleagues, Night Auditors are responsible for ensuring the health and safety of themselves, fellow colleagues and guests.:
Duties & Responsibilities:
Welcome and register guests as they arrive and assign them rooms in a professional and pleasant manner
Emergency Calls: monitor and respond to the emergency phone lines and follow Health and Safety procedures to take action. (i.e. calling +11 and filling out supporting documentation)
Be familiarized with all functions and events occurring in the hotel and on Muskoka Bay property every day
Become well familiarized with general and special rates, plans, and packages
Ensure that all special requests or problems are routed to the appropriate areas and follow up with each shift
Respond to guest inquiries and give information about resort and surrounding area
Follow the night audit guidelines
Print credit card reports for debit machines
Balance internal PM folios
Ensure “Close Day” has been successfully completed
Maintain float
Preparing audit reports for accounting
Skills, Abilities, Attributes:
Friendly and outgoing personality
Previous experience in customer service and cashier roles
Must be able to work independently
Proven organization and multi-tasking skills
Able to work night shift and day shift
Able to stand on your feet for extended periods of time.
Education & Experience:
Previous experience in customer service and cashier roles
Our commitment to you:
We will provide you with a supportive, communication driven workplace.
Provide a company culture that promotes diversity, inclusion, and equity.
Empower you to make decisions and solve problems.
Competitive compensation package that will be commensurate with experience.
Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.
The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements.
Visa Requirements: Must be eligible to work in Canada
Muskoka Bay Resort is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process. If you require any accommodations to participate in the application process, please contact Human Resources to discuss your needs.
💡 Quick Summary
Seeking a career-building opportunity? The Night Auditor position is now open for candidates interested in the Hotel Jobs sector. This role in Gravenhurst offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.