Job highlights
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Qualifications
Ability to perform computer- based task such as data entry, accounting, word processing, invoicing, and billing
Strong customer service skills
Must be able to interact and communicate with individuals at all levels of the company
Clear and professional written, oral, and interpersonal communication skills
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks, demands, establishing priorities and meeting deadlines
Work requires continual attention to detail in composing, typing and proofing materials
Must possess ability to conduct research and work with minimal supervision
Excellent organizational and time management skills with the ability to multi-task and follow through
Responsibilities
A Night Auditor is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift
Their duties include helping guest’s check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs
Balancing the accounts from day shift
Managing front desk activity and handling guest check-ins and check-outs
Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
Handling customer requests and complaints and directing other employees or departments accordingly
Creating invoices, bills and checks for vendors, employees, and contractors
Managing and updating all official documentation pertaining to the role
Ensuring that all end-of-day activities have been successfully executed by employees in all departments
Answering calls and queries related to potential booking
Other duties may be assigned as needed
Job description
WORK OBJECTIVE:

A Night Auditor is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guest’s check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within the work objective. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
• Balancing the accounts from day shift.
• Managing front desk activity and handling guest check-ins and check-outs.
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handling customer requests and complaints and directing other employees or departments accordingly.
• Creating invoices, bills and checks for vendors, employees, and contractors.
• Managing and updating all official documentation pertaining to the role.
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
• Answering calls and queries related to potential booking.
• Other duties may be assigned as needed.

Education:
• High School diploma - preferred

QUALIFICATIONS:
• Ability to perform computer- based task such as data entry, accounting, word processing, invoicing, and billing.
• Strong customer service skills.
• OPERA knowledge a plus.
• Must be able to interact and communicate with individuals at all levels of the company.
• Clear and professional written, oral, and interpersonal communication skills.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks, demands, establishing priorities and meeting deadlines.
• Work requires continual attention to detail in composing, typing and proofing materials.
• Must possess ability to conduct research and work with minimal supervision.
• Excellent organizational and time management skills with the ability to multi-task and follow through.
• Bi-lingual (English/Spanish) a plus.