Job Description
Qualifications
High School diploma or equivalent required
Reading and writing skills are utilized when compiling department records, guest registration and reservation information
Ability to speak, read, and write fluent English; other languages beneficial
Professional verbal and written communication skills
Valid driver’s license required
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Standing for extended periods of time
Will be required to obtain a ServSafe certification
May be required to obtain a TIPS certification
Will be required to work mornings, evening, weekends, and holidays
Benefits
Pay Range
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families
We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Responsibilities
The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period
The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel
The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk
The NA will act as the hotel system liaison during night hours
The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues
Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy
Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses
Prepare General Manager daily, weekly and month end reporting packs
Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies
Assist in the washing, drying, and folding of hotel laundry
Act as the security point of contact during various times in the shift
Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information
Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program
Answer phones in a prompt and courteous manner
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Up-sell rooms where possible to maximize revenue
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
Follow all local laws with regard to alcoholic beverage sales
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
Issue, control and release guest safe-deposit boxes
Comply with federal, state and local laws regarding health, safety, and ******* services
Perform other duties as assigned
Job description
Job Description Summary
The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
Job Description
DUTIES AND RESPONSIBILITIES:
• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
• Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
• Prepare General Manager daily, weekly and month end reporting packs.
• Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
• Assist in the washing, drying, and folding of hotel laundry.
• Act as the security point of contact during various times in the shift.
• Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
• Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and ******* services.
• Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
• High School diploma or equivalent required.
• One year of previous hotel experience preferred.
• Previous background from the extended stay industry preferred.
• Reading and writing skills are utilized when compiling department records, guest registration and reservation information
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
High School diploma or equivalent required
Reading and writing skills are utilized when compiling department records, guest registration and reservation information
Ability to speak, read, and write fluent English; other languages beneficial
Professional verbal and written communication skills
Valid driver’s license required
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Standing for extended periods of time
Will be required to obtain a ServSafe certification
May be required to obtain a TIPS certification
Will be required to work mornings, evening, weekends, and holidays
Benefits
Pay Range
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families
We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Responsibilities
The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period
The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel
The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk
The NA will act as the hotel system liaison during night hours
The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues
Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy
Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses
Prepare General Manager daily, weekly and month end reporting packs
Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies
Assist in the washing, drying, and folding of hotel laundry
Act as the security point of contact during various times in the shift
Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information
Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program
Answer phones in a prompt and courteous manner
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Up-sell rooms where possible to maximize revenue
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
Follow all local laws with regard to alcoholic beverage sales
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
Issue, control and release guest safe-deposit boxes
Comply with federal, state and local laws regarding health, safety, and ******* services
Perform other duties as assigned
Job description
Job Description Summary
The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
Job Description
DUTIES AND RESPONSIBILITIES:
• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
• Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
• Prepare General Manager daily, weekly and month end reporting packs.
• Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
• Assist in the washing, drying, and folding of hotel laundry.
• Act as the security point of contact during various times in the shift.
• Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
• Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and ******* services.
• Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
• High School diploma or equivalent required.
• One year of previous hotel experience preferred.
• Previous background from the extended stay industry preferred.
• Reading and writing skills are utilized when compiling department records, guest registration and reservation information
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
💡 Quick Summary
Seeking a career-building opportunity? The Night Auditor position is now open for candidates interested in the Hotel Jobs sector. This role in Nashville offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.