Job Description
Job type
Full-time
Shift and schedule
Night shift
Shift work
Location
Queenstown, Otago
Full job description
The opportunity
Delaware North New Zealand is hiring a Night Auditor to join our team at Pinewood Lodge in Queenstown, New Zealand. As a Night Auditor, you will ensure efficient and accurate reporting of lodge accounts, oversee evening front office operations, and exceed guest expectations by delivering outstanding service. If you’re passionate about customer service and creating memorable experiences for guests, apply today to join our team.
The position is exclusively night shifts.
What we offer
At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:
Join a global hospitality company
Live and work in beautiful Queenstown, New Zealand
Be part of a professional team, delivering an excellent guest experience
Access to our Employee Assistance Programme
Training & Development Opportunities
Permanent full-time position: 30 hours per week
Hourly Rate: $26.50 - $27.00 per hour
What will you do?
Welcome guests upon arrival, assist with luggage when needed, provide support throughout their stay, and build strong rapport by resolving any complaints in a courteous and effective manner
Assist the Front Office Manager and Duty Managers with lodge operations, manage phone queries, and ensure venue security
Monitor reservation reports to ensure preparation for occupancy levels
Ensure all transactions are processed whilst adhering to the security procedures
Clean public areas such as the reception and office, as well as guest rooms, including collecting soiled linen for laundering
More about you
Relevant experience working in a night audit or front office position within a hotel or lodge environment, delivering high levels of guest service
Proven experience with hotel operating systems
Maintain professional grooming and appearance, with strong attention to detail and excellent communication skills to ensure quality guest service
Availability to work night shift hours on a rotating roster
The application period will close on 15/01/2026, unless sufficient qualified candidates are identified sooner.
Who we are
Nestled among Queenstown’s stunning alpine scenery, Pinewood Lodge combines comfort and convenience in a relaxed, village-style setting. Spread across three acres of landscaped grounds, with sweeping views of The Remarkables, the property offers 130 rooms, ranging from private studios and self-contained apartments to shared lodges. Guests enjoy practical amenities including communal kitchens, BBQ areas, bike storage, and on-site parking, making it an ideal choice for families, groups, and solo travellers. Perfectly located just minutes from the town centre, Pinewood Lodge provides the ultimate base for exploring Queenstown’s adventure activities and natural wonders.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.
Full-time
Shift and schedule
Night shift
Shift work
Location
Queenstown, Otago
Full job description
The opportunity
Delaware North New Zealand is hiring a Night Auditor to join our team at Pinewood Lodge in Queenstown, New Zealand. As a Night Auditor, you will ensure efficient and accurate reporting of lodge accounts, oversee evening front office operations, and exceed guest expectations by delivering outstanding service. If you’re passionate about customer service and creating memorable experiences for guests, apply today to join our team.
The position is exclusively night shifts.
What we offer
At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:
Join a global hospitality company
Live and work in beautiful Queenstown, New Zealand
Be part of a professional team, delivering an excellent guest experience
Access to our Employee Assistance Programme
Training & Development Opportunities
Permanent full-time position: 30 hours per week
Hourly Rate: $26.50 - $27.00 per hour
What will you do?
Welcome guests upon arrival, assist with luggage when needed, provide support throughout their stay, and build strong rapport by resolving any complaints in a courteous and effective manner
Assist the Front Office Manager and Duty Managers with lodge operations, manage phone queries, and ensure venue security
Monitor reservation reports to ensure preparation for occupancy levels
Ensure all transactions are processed whilst adhering to the security procedures
Clean public areas such as the reception and office, as well as guest rooms, including collecting soiled linen for laundering
More about you
Relevant experience working in a night audit or front office position within a hotel or lodge environment, delivering high levels of guest service
Proven experience with hotel operating systems
Maintain professional grooming and appearance, with strong attention to detail and excellent communication skills to ensure quality guest service
Availability to work night shift hours on a rotating roster
The application period will close on 15/01/2026, unless sufficient qualified candidates are identified sooner.
Who we are
Nestled among Queenstown’s stunning alpine scenery, Pinewood Lodge combines comfort and convenience in a relaxed, village-style setting. Spread across three acres of landscaped grounds, with sweeping views of The Remarkables, the property offers 130 rooms, ranging from private studios and self-contained apartments to shared lodges. Guests enjoy practical amenities including communal kitchens, BBQ areas, bike storage, and on-site parking, making it an ideal choice for families, groups, and solo travellers. Perfectly located just minutes from the town centre, Pinewood Lodge provides the ultimate base for exploring Queenstown’s adventure activities and natural wonders.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.
💡 Quick Summary
Seeking a career-building opportunity? The Night Auditor, Pinewood Lodge position is now open for candidates interested in the Back Office Jobs sector. This role in Queenstown offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
