Customer Service

Full Job Description

Objectives of this Role

Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency. Identify and address customer needs with the goal of complete satisfaction. Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers. Meet customer service department sales targets, generating sales leads when opportunities arise. Follow company communications guidelines and procedures under minimal supervision. Recommend improvements to processes for improved company efficiency.

Required Skillsets: * Customer Service Background * Client Handling / Transition skills * Team Management Skills * Excellent communication and emailing Skills * Good in research Skills * US HealthCare Background (Added Advantage) * WFO Only for Lucknow Location * Shift – US Shift (8PM – 4AM) * Experienced and Freshers Both can Apply

Job Types: Full-time Regular / Permanent, Fresher

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:
• Cell phone reimbursement
• Internet reimbursement

Schedule:
• Night shift
• US shift

Ability to commute/relocate:
• Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor’s (Preferred)

Experience:
• Video Editing: 1 year (Preferred)
• total work: 1 year (Preferred)
• Video Production: 1 year (Preferred