Job Description
At Quay West Suites Melbourne we transform every guest's stay into an unforgettable experience. We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the beautiful Yarra River, right in the heart of Southbank Promenade, where style and elegance meet top-notch hospitality.
Here, you will work in a stunning environment, surrounded by modern amenities designed to make every stay exceptional. From our Jarrah Restaurant & Bar to our state-of-the-art gym, stunning lap pool, and serene spa, our hotel offers a diverse range of facilities that cater to business travellers, families, and romantic getaways alike.
We pride ourselves on providing personalised service, and we’re looking for passionate individuals to join our dedicated team. Whether you’re interested in guest relations, food and beverage, or event coordination, you’ll find opportunities to grow and excel in a dynamic and supportive setting.
Purpose
As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.
Primary Responsibilities
Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
Manage the reception desk and oversee night audit and reporting procedures
Uphold overnight property security standards
Assist in preparing for the daytime team's operations
Role to cover Saturday and Sunday shifts
Skills and Experience
Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
A positive demeanour and capable of working independently
Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
A keen eye for detail to ensure accurate daily revenue capture and reporting
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
If you value excellence, creativity, and making every guest's experience special, we’d love to hear from you. Join us at Quay West Suites Melbourne and help create unforgettable moments for our guests.
Here, you will work in a stunning environment, surrounded by modern amenities designed to make every stay exceptional. From our Jarrah Restaurant & Bar to our state-of-the-art gym, stunning lap pool, and serene spa, our hotel offers a diverse range of facilities that cater to business travellers, families, and romantic getaways alike.
We pride ourselves on providing personalised service, and we’re looking for passionate individuals to join our dedicated team. Whether you’re interested in guest relations, food and beverage, or event coordination, you’ll find opportunities to grow and excel in a dynamic and supportive setting.
Purpose
As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.
Primary Responsibilities
Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
Manage the reception desk and oversee night audit and reporting procedures
Uphold overnight property security standards
Assist in preparing for the daytime team's operations
Role to cover Saturday and Sunday shifts
Skills and Experience
Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
A positive demeanour and capable of working independently
Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
A keen eye for detail to ensure accurate daily revenue capture and reporting
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
If you value excellence, creativity, and making every guest's experience special, we’d love to hear from you. Join us at Quay West Suites Melbourne and help create unforgettable moments for our guests.
💡 Quick Summary
Seeking a career-building opportunity? The Night Manager position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Southbank offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
