Job description
JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

Aloft Liverpool is part of the prestigious Aloft brand, which is a member of the renowned Marriott franchise. Marriott, as a global leader in hospitality, boasts an exceptional reputation, offering significant opportunities for career growth and professional development. Working within Aloft Liverpool, you benefit from being part of both Marriott's expansive network and RBH Management, creating ample room for career advancement across the organization. Marriott’s global standing ensures a stable and supportive work environment, making it a fantastic company to build a successful career in hospitality.

A DAY IN THE LIFE OF A NIGHT MANAGER AT ALOFT LIVERPOOL

What you'll be doing...

Reporting to the Front Office Manager, you can expect your working day to include the following:
• Oversee the operations of the hotel during night time hours, ensuring guest satisfaction, safety, and security.
• Perform nightly audit procedures to reconcile daily transactions and prepare reports for management, ensuring billing and accounting procedures are accurate.
• Supervise night staff effectively, providing training to ensure a high level of customer service is provided.
• Work alongside the Front Office Manager to manage staff performance.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential, but here are a few of our requirements:
• Previous experience in hotel operations, preferably in a managerial role.
• Strong customer service skills with the ability to handle guest inquiries and complaints effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and make decisions in a fast-paced environment.
• Knowledge of Opera and basic accounting principles.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture:
• Discounted hotel room rates for you and your friends & family.
• Extra days holiday for your birthday.
• Flexible working arrangements.
• Pension.
• Free meals on duty saving you over £1000 per year.

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [email protected].

International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.

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