Job Description
The Role | Te mahi
We are seeking a Night Porter to provide an exceptional level of service that exceeds expectations of our guests.
This full-time permanent role (32 hours per week) is based at Novotel Christchurch Airport.
Responsibilities | Ngā haepapa
Providing a warm and welcoming environment within our hotel where everyone feels at home.
Assisting with valet parking and luggage.
Supporting the Night Manager with guest requests/tasks and overnight checks to be completed
Resolve any guest issues promptly and successfully ensuring follow-up and excellent communication at all times
Hotel security floor checks
Providing local information on Christchurch and the surrounding area
Help guests with booking activities, restaurants, and travel options
Maintaining a clean and tidy environment in all common areas, both inside and outside the hotel
Fix minor technical issues, like changing bulbs, remote control batteries
Comply with health and safety regulations and follow emergency evacuation procedures
Requirements
About you | Ko koe tenei
Must be available to work overnight
Confident and motivated with a strong guest service orientation
Professional personal presentation and a great work ethic
Exceptional attention to detail
Flexible and adaptable in approach and a team player.
Ability to prioritize and work well under pressure
Full New Zealand Drivers License
Right to Work in NZ
Benefits
We are all valued | He kura te tangata
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Meals on duty and uniform provided
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Who We Are | Ko Wai Matou
Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.
Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.
Our values are based around caring, working together and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. Novotel Christchurch Airport is proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email Talent Acquisition team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
We are seeking a Night Porter to provide an exceptional level of service that exceeds expectations of our guests.
This full-time permanent role (32 hours per week) is based at Novotel Christchurch Airport.
Responsibilities | Ngā haepapa
Providing a warm and welcoming environment within our hotel where everyone feels at home.
Assisting with valet parking and luggage.
Supporting the Night Manager with guest requests/tasks and overnight checks to be completed
Resolve any guest issues promptly and successfully ensuring follow-up and excellent communication at all times
Hotel security floor checks
Providing local information on Christchurch and the surrounding area
Help guests with booking activities, restaurants, and travel options
Maintaining a clean and tidy environment in all common areas, both inside and outside the hotel
Fix minor technical issues, like changing bulbs, remote control batteries
Comply with health and safety regulations and follow emergency evacuation procedures
Requirements
About you | Ko koe tenei
Must be available to work overnight
Confident and motivated with a strong guest service orientation
Professional personal presentation and a great work ethic
Exceptional attention to detail
Flexible and adaptable in approach and a team player.
Ability to prioritize and work well under pressure
Full New Zealand Drivers License
Right to Work in NZ
Benefits
We are all valued | He kura te tangata
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Meals on duty and uniform provided
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Who We Are | Ko Wai Matou
Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.
Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.
Our values are based around caring, working together and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. Novotel Christchurch Airport is proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email Talent Acquisition team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
💡 Quick Summary
Seeking a career-building opportunity? The Night Porter position is now open for candidates interested in the Hotel Jobs sector. This role in Christchurch offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
