Job description
Night Room Service Waiter - London

Are you passionate about hospitality and eager to deliver exceptional service? Firmdale Hotels is seeking a dedicated and enthusiastic Night Room Service Waiter to join our dynamic team at the renowned Soho Hotel. If you thrive in a fast-paced environment and enjoy making guests feel special, this is the perfect opportunity for you!

Firmdale Hotels is a collection of award-winning boutique hotels known for their unique design, exceptional service, and vibrant atmosphere. Our commitment to excellence has earned us a stellar reputation in the hospitality industry. At Firmdale, we believe in creating memorable experiences for our guests and a fulfilling work environment for our team members.

As a Night Room Service Waiter, you will play a key role in ensuring our guests have a seamless and enjoyable stay.

This role is working four on, four off. 7am - 7pm.

Responsibilities:
• Interacting with guests by taking and delivering orders promptly and accurately
• Making personalised recommendations to enhance the guest experience
• Handling multiple orders efficiently while maintaining a high standard of service
• Providing timely and effective responses to guest requests
• Working independently or as part of a small team throughout the night

What you Need:
• Strong customer service skills with a passion for hospitality
• Excellent attention to detail and organisational abilities
• Effective communication skills
• Comfortable working alone or as part of a team

What We Offer:
• Competitive hourly rate of 14.50 - 16.50 inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• GM of the Year Finalist - Helle Jensen - Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.