Night Shift Call Center Jobs In Delhi | Part Time Jobs In India

Progressive Technology is a leading company in the BPO sector, known for its innovative approach to delivering top-tier customer service solutions. We are seeking motivated individuals to join our Night Shift Call Center in Delhi. This part-time position is ideal for those looking to work in a dynamic environment where customer satisfaction is a top priority. As a Call Center Representative, you will be the voice of our company, assisting customers with their inquiries, resolving issues, and providing exceptional service during the night shift.

Key Responsibilities

• * Handle inbound and outbound customer calls efficiently and professionally.

• * Address customer inquiries, complaints, and issues with a problem-solving mindset.

• * Provide accurate information regarding products and services offered by Progressive Technology.

• * Document customer interactions and maintain records in the CRM system.

• * Collaborate with team members and supervisors to ensure seamless service delivery.

• * Meet or exceed individual and team performance metrics.

• * Adhere to company policies, procedures, and guidelines during every call.

• Required Skills and Qualifications

• * Educational Background: Minimum of a high school diploma or equivalent.

• * Communication Skills: Excellent verbal communication skills in English and Hindi; additional languages are a plus.

• * Customer Service Orientation: Strong ability to handle challenging situations with patience and professionalism.

• * Technical Proficiency: Familiarity with basic computer applications, including MS Office and CRM tools.

• * Problem-Solving Skills: Ability to think critically and provide effective solutions to customers’ issues.

• * Team Player: Ability to work collaboratively in a fast-paced team environment.

• * Flexibility: Willingness to work night shifts and weekends as required.

• Experience

• * Previous Experience: At least 6 months to 1 year of experience in a call center or customer service role is preferred.

• * Industry Knowledge: Experience in the BPO sector or a similar industry will be an added advantage.

• * Fresher Candidates: Freshers with strong communication skills and a keen interest in customer service are encouraged to apply.

• Working Hours

• * Shift Timings: The position is part-time, with night shift hours typically between 8:00 PM to 2:00 AM IST.

• * Flexibility: Additional shifts or hours may be available based on performance and business needs.

• * Weekend Availability: Candidates must be available to work on weekends, as per the business requirements.

• Knowledge, Skills, and Abilities

• * Attention to Detail: Ability to accurately input data and record information.

• * Adaptability: Quick learner who can adapt to new processes and technologies.

• * Multitasking: Capability to manage multiple tasks and handle high call volumes effectively.

• * Emotional Intelligence: High level of empathy and understanding in customer interactions.

• * Resilience: Ability to stay calm and composed in stressful situations.

• Benefits

• * Competitive Compensation: Attractive hourly rate with potential for performance-based bonuses.

• * Training and Development: Comprehensive training programs to enhance your skills and career growth.

• * Work-Life Balance: Part-time hours provide the opportunity for work-life balance and flexibility.

• * Employee Support: Access to mental health resources and support services.

• * Career Advancement: Opportunities for growth within the company based on performance.

• Why Join Progressive Technology?

• * Innovative Environment: Be part of a forward-thinking company that values innovation and customer satisfaction.

• * Diverse Team: Work with a diverse group of professionals who bring various perspectives to the table.

• * Impactful Work: Play a key role in delivering exceptional customer service and making a difference in customers’ lives.

• * Recognition and Rewards: Be recognized for your hard work and dedication with our rewards and recognition programs.

• * Supportive Culture: Join a company that values its employees and provides a supportive work environment.

• How to Apply

Interested candidates are encouraged to apply by sending their updated resume and a brief cover letter outlining their suitability for the role to us.