Job Description
International Voice Process – Us Night Shift
Full Job Description
JOB DESCRIPTION:
WLS VOICE: PUNE
Tech Mahindra is Hiring Candidates who have International BPO Experience – Voice Process for our US client.
Roles and Responsibilities:
· Resolving device issues using troubleshooting techniques and providing clear and concise information.
· Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred
· In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
· Experience resolving customer issues, billing, and/or handling product Q&A.
· Interest in learning new technologies.
· Experience promoting and/or selling products and services.
· Demonstrated communication skills.
· The clarity in thought process (Able to articulate his/ her thought)
· Ability to handle tough situations with customers.
· Strong ability to multitask and take fast decisions independently.
· Willing to work in a 247 environment (Rotational shifts/5 Days a week).
· Customer Centric & Logical Thinking & Need to be Enough Spontaneous
· Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
· Cab Facility both ways [ Pick up and drop within Transport radius]
· Immense Growth Opportunities
Job Type: Full-time
Salary: ₹20,000.00 – ₹25,000.00 per month
Benefits:
• Paid sick time
• Provident Fund
Schedule:
• Night shift
• Rotational shift
Supplemental pay types:
• Overtime pay
• Performance bonus
• Quarterly bonus
Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work (Preferred
Full Job Description
JOB DESCRIPTION:
WLS VOICE: PUNE
Tech Mahindra is Hiring Candidates who have International BPO Experience – Voice Process for our US client.
Roles and Responsibilities:
· Resolving device issues using troubleshooting techniques and providing clear and concise information.
· Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred
· In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
· Experience resolving customer issues, billing, and/or handling product Q&A.
· Interest in learning new technologies.
· Experience promoting and/or selling products and services.
· Demonstrated communication skills.
· The clarity in thought process (Able to articulate his/ her thought)
· Ability to handle tough situations with customers.
· Strong ability to multitask and take fast decisions independently.
· Willing to work in a 247 environment (Rotational shifts/5 Days a week).
· Customer Centric & Logical Thinking & Need to be Enough Spontaneous
· Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
· Cab Facility both ways [ Pick up and drop within Transport radius]
· Immense Growth Opportunities
Job Type: Full-time
Salary: ₹20,000.00 – ₹25,000.00 per month
Benefits:
• Paid sick time
• Provident Fund
Schedule:
• Night shift
• Rotational shift
Supplemental pay types:
• Overtime pay
• Performance bonus
• Quarterly bonus
Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work (Preferred
💡 Quick Summary
Seeking a career-building opportunity? The Night Shift position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
