NOC Engineer - L1

Location: Ahmedabad, Gujarat

Category: IT Engineer & Developer Jobs

Oversee 24/7 monitoring of network systems, servers, and applications.

• Acknowledgement of alarms for Core links/device monitoring

• Quickly identifying and resolution of network outages.

• Fault Identification Time for network elements.

• Updating stakeholders on incident resolution status.

• Inform stakeholders promptly about critical incidents and their resolutions.

• Regular communication with cross functional team members to improvise customer service experience.

• Coordination with Field, Third Party Providers, Partners such as Airtel/VIL/TTSL/TCL/GFGNL etc., timely update.

• Escalation to internal teams and followup till closure with proper RFO.

• Fresher/Experience of 1 years with Network hardware like switches, routers, Firewall, wireless network systems including wireless controller devices.

• CCNA certification

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