Job Description
Job Id: Aeries/856/25-26
Industry IT-Software / Software Services / testing
Location Bangalore
Experience Range 4.0 - 7.0 Years
Qualification Graduate
Job Description
About Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.
About Business Unit
TPx is a leading nationwide managed service provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 18,000 customers in more than 49,000 locations across the U.S. For more than two decades, TPx has offered managed services and solutions to help customers across every business sector address the growing complexity of their IT environments. For more information, visit www.tpx.com
Roles and Responsibility
Job Title:
NOC Technician I
Job Code:
NOCT
Department:
Network Operations Center
FLSA:
Non-Exempt – Non-Management
Work Comp Code:
8810 - Clerical
General Purpose:
The Network Operations Center (NOC) Technician I job is an advanced technical position working inside a Network Operations Center to remotely monitor, configure, manage, and troubleshoot the TPx network. The NOC Technician I is responsible for the overall monitoring, troubleshooting, performance, and integrity of the TPx network. The job function requires the ability to manage and coordinate work efforts by interfacing with several internal departments, vendors, and connectivity providers to isolate and resolve impairments to the TPx network. Technicians are responsible for managing external providers including proper escalations to trouble resolution. The position requires knowledge across multiple technologies related to managed service networks and applications.
Reports to (Supervisor/Manager):
Works under the supervision of the NOC Supervisor/Manager.
Technicians may be instructed by upper-level management for specific requests.
Direct Reports: None
Essential Duties and Responsibilities:
Proactively monitor and support critical TPx network elements using real time alarming of network faults and notifications using multiple network monitoring systems.
Perform test procedures and analyze results to isolate and determine type of service problem.
Partner with internal teams on network anomalies and faults.
Upon receipt of network trouble conditions, implement network recovery procedures to isolate specific trouble sources and alleviate any customer impact.
Initiate, update, track and close ServiceNow incident tickets.
Work closely with providers, vendors, and internal organizations sharing network alert information as needed.
Day to day surveillance and fault isolation on network equipment, surveillance systems, and cable networks.
Responsible for quick identification and resolution of on-net and off-net related issues to minimize customer downtime and ensure network integrity.
Learn proficiency in multiple NOC related network surveillance tools to monitor network alarms.
Interpret technical documents, manuals, circuit descriptions and schematic drawings.
Gather information, implement solutions, and monitor progress to resolve network related alarms and events.
Work as the intermediary between the NOC and our engineering teams for assistance and requested support as needed.
Required Qualification:
Experience working in a NOC environment responsible for monitoring, ticketing alarms, troubleshooting, and resolving network incidents.
Education and Experience:
Education – High School Diploma, bachelor’s degree in a related field, vocation school or vocational training required.
Experience – Minimum of 5 years telecommunications experience. Minimum 2 years of NOC experience, dealing specifically with network level systems.
Previous or current certification such as CompTIA Network+, CCNA/CCNP, SIP/VOIP certifications, and/or JNCIA (Junos, Cloud).
Any equivalent combination of education and experience (Test and turn-up, hands on experience).
Necessary Knowledge, Skills, and Abilities:
Strong understanding of telephony and digital technology:
Fiber Based Networks
SD-WAN Gateway to Edge knowledge
VOIP and SIP knowledge
DWDM, CWDM Systems and Transport
OSI Layer Protocols
LAN and WAN Technologies
MPLS and VPLS Technologies
Layer 2 switching
Layer 3 routing protocols (BGP, OSPF, ISIS and EIGRP)
IP subnetting (IPv4 and IPv6) and routing across multiple vendor platforms
Strong written and verbal communication skills.
Ability to handle several tasks simultaneously and effectively.
Ability to adjust to changes and follow procedures as outlined by department management.
Must be detail oriented and a problem solver.
Special Requirements:
Technicians must be available for On-Call coverage, weekends, and holidays.
Technicians must be available to work any shift to meet training needs and NOC coverage requirements as deemed by management, day shift, swing shift, night shift, etc.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work location can be either office based or work from home based determined at time of employment.
TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, *** (including pregnancy, childbirth, breast-feeding and related medical conditions), ****** orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information, or other status protected by law or regulation.
Last Revised Date: 2/29/20241
Industry IT-Software / Software Services / testing
Location Bangalore
Experience Range 4.0 - 7.0 Years
Qualification Graduate
Job Description
About Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.
About Business Unit
TPx is a leading nationwide managed service provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 18,000 customers in more than 49,000 locations across the U.S. For more than two decades, TPx has offered managed services and solutions to help customers across every business sector address the growing complexity of their IT environments. For more information, visit www.tpx.com
Roles and Responsibility
Job Title:
NOC Technician I
Job Code:
NOCT
Department:
Network Operations Center
FLSA:
Non-Exempt – Non-Management
Work Comp Code:
8810 - Clerical
General Purpose:
The Network Operations Center (NOC) Technician I job is an advanced technical position working inside a Network Operations Center to remotely monitor, configure, manage, and troubleshoot the TPx network. The NOC Technician I is responsible for the overall monitoring, troubleshooting, performance, and integrity of the TPx network. The job function requires the ability to manage and coordinate work efforts by interfacing with several internal departments, vendors, and connectivity providers to isolate and resolve impairments to the TPx network. Technicians are responsible for managing external providers including proper escalations to trouble resolution. The position requires knowledge across multiple technologies related to managed service networks and applications.
Reports to (Supervisor/Manager):
Works under the supervision of the NOC Supervisor/Manager.
Technicians may be instructed by upper-level management for specific requests.
Direct Reports: None
Essential Duties and Responsibilities:
Proactively monitor and support critical TPx network elements using real time alarming of network faults and notifications using multiple network monitoring systems.
Perform test procedures and analyze results to isolate and determine type of service problem.
Partner with internal teams on network anomalies and faults.
Upon receipt of network trouble conditions, implement network recovery procedures to isolate specific trouble sources and alleviate any customer impact.
Initiate, update, track and close ServiceNow incident tickets.
Work closely with providers, vendors, and internal organizations sharing network alert information as needed.
Day to day surveillance and fault isolation on network equipment, surveillance systems, and cable networks.
Responsible for quick identification and resolution of on-net and off-net related issues to minimize customer downtime and ensure network integrity.
Learn proficiency in multiple NOC related network surveillance tools to monitor network alarms.
Interpret technical documents, manuals, circuit descriptions and schematic drawings.
Gather information, implement solutions, and monitor progress to resolve network related alarms and events.
Work as the intermediary between the NOC and our engineering teams for assistance and requested support as needed.
Required Qualification:
Experience working in a NOC environment responsible for monitoring, ticketing alarms, troubleshooting, and resolving network incidents.
Education and Experience:
Education – High School Diploma, bachelor’s degree in a related field, vocation school or vocational training required.
Experience – Minimum of 5 years telecommunications experience. Minimum 2 years of NOC experience, dealing specifically with network level systems.
Previous or current certification such as CompTIA Network+, CCNA/CCNP, SIP/VOIP certifications, and/or JNCIA (Junos, Cloud).
Any equivalent combination of education and experience (Test and turn-up, hands on experience).
Necessary Knowledge, Skills, and Abilities:
Strong understanding of telephony and digital technology:
Fiber Based Networks
SD-WAN Gateway to Edge knowledge
VOIP and SIP knowledge
DWDM, CWDM Systems and Transport
OSI Layer Protocols
LAN and WAN Technologies
MPLS and VPLS Technologies
Layer 2 switching
Layer 3 routing protocols (BGP, OSPF, ISIS and EIGRP)
IP subnetting (IPv4 and IPv6) and routing across multiple vendor platforms
Strong written and verbal communication skills.
Ability to handle several tasks simultaneously and effectively.
Ability to adjust to changes and follow procedures as outlined by department management.
Must be detail oriented and a problem solver.
Special Requirements:
Technicians must be available for On-Call coverage, weekends, and holidays.
Technicians must be available to work any shift to meet training needs and NOC coverage requirements as deemed by management, day shift, swing shift, night shift, etc.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work location can be either office based or work from home based determined at time of employment.
TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, *** (including pregnancy, childbirth, breast-feeding and related medical conditions), ****** orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information, or other status protected by law or regulation.
Last Revised Date: 2/29/20241
💡 Quick Summary
Seeking a career-building opportunity? The NOC Technician position is now open for candidates interested in the Technician Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
