Job Description
We have an opening for Nodal officer with a Leading Pvt Bank
Experience: 12+ years of work experience in driving a Customer First agenda within Customer Service, Business or Operations, Branch Banking, in a Retail distribution set up.
Roles and Responsibilities
Leading a multidisciplinary team of Desk Leads and Officers in the Consumer Bank's Grievance Redressal Nodal Desk for Retail Liabilities, Retail Assets, and Credit Cards
The incumbent would be in charge of resolving customer problems that were escalated to the MD & bank's Leadership Team's Office and the Office of the Banking Ombudsman while serving as the Nodal Officer for Consumer Bank.
A Nodal Officer must seek structural and regulatory adjustments that will stop the recurrence of probable flaws and themes that are the source of customer complaints. Effectively enhancing customer satisfaction
The Banking Ombudsman (BO) is a key stakeholder that the Nodal Officer must handle. Nodal Officer is anticipated to interact directly with RBI's Consumer Education & Protection Department (CEPD) and BO offices.
Desired Candidate Profile
12 + years of work experience in branch banking, customer service, business, or operations in a distribution setting driving a customer-first agenda
Proven capacity for problem-solving
Comprehensive understanding of Consumer Banking systems, procedures, and products.
Outstanding networking abilities to establish rapport and work with the Bank's Business, Product, Operations, and Functional Heads to address customer issues.
If this opportunity excites you kindly connect me on shivani@thepremierconsultants.com
Experience: 12+ years of work experience in driving a Customer First agenda within Customer Service, Business or Operations, Branch Banking, in a Retail distribution set up.
Roles and Responsibilities
Leading a multidisciplinary team of Desk Leads and Officers in the Consumer Bank's Grievance Redressal Nodal Desk for Retail Liabilities, Retail Assets, and Credit Cards
The incumbent would be in charge of resolving customer problems that were escalated to the MD & bank's Leadership Team's Office and the Office of the Banking Ombudsman while serving as the Nodal Officer for Consumer Bank.
A Nodal Officer must seek structural and regulatory adjustments that will stop the recurrence of probable flaws and themes that are the source of customer complaints. Effectively enhancing customer satisfaction
The Banking Ombudsman (BO) is a key stakeholder that the Nodal Officer must handle. Nodal Officer is anticipated to interact directly with RBI's Consumer Education & Protection Department (CEPD) and BO offices.
Desired Candidate Profile
12 + years of work experience in branch banking, customer service, business, or operations in a distribution setting driving a customer-first agenda
Proven capacity for problem-solving
Comprehensive understanding of Consumer Banking systems, procedures, and products.
Outstanding networking abilities to establish rapport and work with the Bank's Business, Product, Operations, and Functional Heads to address customer issues.
If this opportunity excites you kindly connect me on shivani@thepremierconsultants.com
💡 Quick Summary
Seeking a career-building opportunity? The Nodal Officer | Bank position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
