Job Description
" Enforce the Board approved Grievance Redressal Policy in the Bank.
Supervise monitor the handling of Customer Grievances in the Bank through
various dedicated teams both in quantitative and qualitative aspects.
Provide day to day support on decision making in complaints which are
complicated in nature.
Update Management on the progress of Customer Complaints and Customer
Service in general.
Review all Level 2 and above complaints for adequacy before representation to
the Internal Ombudsman.
Monitor implementation of Advisories / Awards received under the Banking
Ombudsman scheme.
Review Customer Service aspects in the Bank and initiate prompt corrective
action wherever service quality / skill gaps have been noticed through Process
Transformation on an ongoing basis.
Ensure timely and effective compliance of RBI instructions on customer complaint
handling in tune with the spirit and intent of such instructions.
Work on feedback of Internal Ombudsman towards improving complaint handling
and customer service in the Bank.
Submission of Notes to the Customer Service Committee of the Board and taking
action on their directions. " Escalation, RBI Escalation, MD Escalation
This job is provided by Shine.com
Supervise monitor the handling of Customer Grievances in the Bank through
various dedicated teams both in quantitative and qualitative aspects.
Provide day to day support on decision making in complaints which are
complicated in nature.
Update Management on the progress of Customer Complaints and Customer
Service in general.
Review all Level 2 and above complaints for adequacy before representation to
the Internal Ombudsman.
Monitor implementation of Advisories / Awards received under the Banking
Ombudsman scheme.
Review Customer Service aspects in the Bank and initiate prompt corrective
action wherever service quality / skill gaps have been noticed through Process
Transformation on an ongoing basis.
Ensure timely and effective compliance of RBI instructions on customer complaint
handling in tune with the spirit and intent of such instructions.
Work on feedback of Internal Ombudsman towards improving complaint handling
and customer service in the Bank.
Submission of Notes to the Customer Service Committee of the Board and taking
action on their directions. " Escalation, RBI Escalation, MD Escalation
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Nodal Officer | Banking Operations position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
