Job Description
Job description •Have daily interactions with customers and handle all issues from end to end via Email/chat & call. •Go the extra mile to engage customers in solving issues and ensure satisfaction. •Quickly and effectively build rapport with customers, diagnose and resolve issues. •Provide white glove service and have the ability to provide an overall excellent customer experience. •Managing customer expectations regarding estimated response times. Required Candidate profile •0 months 4 years of customer service experience. Fluency in spoken & written English. •Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. •The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. •Excellent communication skills and high emotional intelligence. •Excellent problem solving and customer service skills. •Strong analytical & Interpersonal skills. Benefits •An attractive compensation package with performance-based incentives. •Incredible learning and growth opportunities. •Outstanding rewards and recognition program & employee engagement activities. •Free Food and Transport while working on-site. •Medical Insurance
💡 Quick Summary
Seeking a career-building opportunity? The Non|voice Customer Support position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
