Job Description
We are looking for immediate joiner for the position of Customer Support Executive.
Responsibility
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their issues are resolved
• Assist in training junior Customer Support Representatives
Skills
• Effective communication skills
• Knowledge of CRM systems and procedures
• Customer-focused attitude and the capacity to adjust to and handle various personalities
• Excellent presentation and communication abilities
• Possess a proactive strategy for assistance
• The capacity to adhere to deadlines
• Product knowledge
• Time management skills
Location: Noida
Job Types: Full-time, Regular / Permanent
Salary: 17,500 - 21,000.00 per month
Education
• Graduation
Experience
• Freshers OR Experienced In BPO Sector May Apply.
Language
• English (Required)
• Hindi (Required)
For Telephonic Interviews : Apply to this job posting OR call Mr. Praveen @ +634XXXXXX
This job is provided by Shine.com
Responsibility
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their issues are resolved
• Assist in training junior Customer Support Representatives
Skills
• Effective communication skills
• Knowledge of CRM systems and procedures
• Customer-focused attitude and the capacity to adjust to and handle various personalities
• Excellent presentation and communication abilities
• Possess a proactive strategy for assistance
• The capacity to adhere to deadlines
• Product knowledge
• Time management skills
Location: Noida
Job Types: Full-time, Regular / Permanent
Salary: 17,500 - 21,000.00 per month
Education
• Graduation
Experience
• Freshers OR Experienced In BPO Sector May Apply.
Language
• English (Required)
• Hindi (Required)
For Telephonic Interviews : Apply to this job posting OR call Mr. Praveen @ +634XXXXXX
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Non|Voice Process| Customer Support position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
