Job Description
Non-Voice Process
• Provide support and resolve technical issues via email and other electronic communications
• Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..
• Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
• Leverage your experience to provide feedback to the team on how to improve our services
• Drive customer communication during critical events.
• 6 months to 4 years of customer service experience through phone, email and chat.
• Fluency in written English
• Experience in the gaming/tech support (asset)
• Excellent oral and/or written communication skills
• Customer service experience with strong customer focus
• Excellent team player with experience and passion for gaming
• Strong multi-tasking skills
• Strong analytical and troubleshooting skills
• The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
• Provide support and resolve technical issues via email and other electronic communications
• Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..
• Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
• Leverage your experience to provide feedback to the team on how to improve our services
• Drive customer communication during critical events.
• 6 months to 4 years of customer service experience through phone, email and chat.
• Fluency in written English
• Experience in the gaming/tech support (asset)
• Excellent oral and/or written communication skills
• Customer service experience with strong customer focus
• Excellent team player with experience and passion for gaming
• Strong multi-tasking skills
• Strong analytical and troubleshooting skills
• The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
💡 Quick Summary
Seeking a career-building opportunity? The Non|Voice Process Opening in 24|7 Intouch at position is now open for candidates interested in the BPO Jobs sector. This role in Banglore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
