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(NQF434) | Urgent Hiring-BPO voice process-Customer...

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Ahmedabad, Gujarat

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5 days agoFull–time

Job Description

FIXED SUNDAY OFF

Roles and Responsibilities

- Make outbound calls to the candidate and motivate them to complete job application.

- Schedule/reschedule first day of work for the employees and sharing necessary information.

- Review application form and make sure all the details are filled appropriately

- Respond to candidates queries over email/text/calls.

- Resolve queries on a ticketing platform

Knowledge of Service now will be added advantage

- Provide excellent experience to the candidates.

- Maintaining a quality score of 90% and above throughout.

- Escalate issues and seek advice when faced with complex issues/problems

- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

- Participate in Team building activities

- Ensure and maintain the security and confidentiality of client data

- Ensure Customer Satisfaction

- Respond to candidates queries over email/text.

Qualification & Experience Required:

Graduation is mandatory for mentioned role.

0-3 years from any of the customer service background

Preferably from BFSI sector.

Hy Fly Consultancy

Free Placement / No Registration