Job Description
Apply
(NQF434) | Urgent Hiring-BPO voice process-Customer...
R
Recognized
Ahmedabad, Gujarat
Apply
5 days agoFull–time
Job Description
FIXED SUNDAY OFF
Roles and Responsibilities
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately
- Respond to candidates queries over email/text/calls.
- Resolve queries on a ticketing platform
Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of +0% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
- Respond to candidates queries over email/text.
Qualification & Experience Required:
Graduation is mandatory for mentioned role.
0-3 years from any of the customer service background
Preferably from BFSI sector.
Hy Fly Consultancy
Free Placement / No Registration
(NQF434) | Urgent Hiring-BPO voice process-Customer...
R
Recognized
Ahmedabad, Gujarat
Apply
5 days agoFull–time
Job Description
FIXED SUNDAY OFF
Roles and Responsibilities
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately
- Respond to candidates queries over email/text/calls.
- Resolve queries on a ticketing platform
Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of +0% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
- Respond to candidates queries over email/text.
Qualification & Experience Required:
Graduation is mandatory for mentioned role.
0-3 years from any of the customer service background
Preferably from BFSI sector.
Hy Fly Consultancy
Free Placement / No Registration
💡 Quick Summary
Seeking a career-building opportunity? The NQF434| | Urgent Hiring|BPO voice process|Customer position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
