Ocean Freight Customer Operations Specialist
Full job description
We have an exciting opportunity for an Ocean Freight Customer Operations Specialist that has recently become available. This role is in our Ocean Freight Customer Operations Team in our Sydney (Matraville) office.
About us
CONNECTING PEOPLE. IMPROVING LIVES
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfilment solutions, international express, road, air, and ocean transport to industrial supply chain management. With about 3+5,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialised solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as “The logistics company for the world.”
DHL is part of the DHL Group. The Group generated revenues of more than ninety-four billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group positively contributes to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.
Overall Role Purpose
As a Customer Operations Specialist, you will be responsible for:
Acts as key contact for allocated customers (OFR)
Accepts and processes orders for handover to Operations
Stays informed on shipment and exception status for allocated customers
Proactively informs customer on shipment status and exceptions
Provides spot quotations and performs up-and cross-selling on inbound customer calls
Pass leads onto our Sales department
Handles customer inquiries
Handles customer requests regarding Go Green topics
Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
Acts as first contact point for customer claims for notification and reception of claims and respective document collection
Billing of Ocean Freight Customs shipments, accurately and timely
Skills/Qualifications
§ Minimum 12 months experience in a freight forwarding industry and/or operational role
§ Sound knowledge of freight forwarding and logistics in general
§ Previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight / Import operational roles (advantageous)
§ Minium two (2) years previous experience in a Customer Operations environment or similar
§ Good knowledge of forwarding business, DGF products (OFR) and business systems
§ Good knowledge of CS processes and systems
§ CargoWise & Expedient experience (advantageous)
§ Ability to identify and meet customer needs in a pleasant and friendly manner
§ Excellent communication and interpersonal skills
§ Good telephone and E-mail skills
§ Commercial attitude
§ Good knowledge in English (verbal/written)
§ Results driven and attention to details
§ High degree of written, verbal and organisational skills
§ Proven hands-on experience in used accounting system is preferred
§ Solid experience in MS Excel (e.g. Pivot Tables, charts, etc.) required
§ Strong analytical skills
Why DHL Global Forwarding?
Apart from competitive remuneration with an incentive scheme; flexibility with our ‘Work from Home’ policy, an opportunity to join a small positive & friendly team, the ability to cross-train and offer ongoing career progression, we also have some impressive Employee Benefits.
Not only do you get discounts on everything from Health Insurance, Flights, Car Hire, & Hotel Accommodation, etc. – but you also get to collaborate with a talented team of enthusiastic people all working towards a common goal – delivering the best, initiative-taking service for our clients!
Excellence. Simply Delivered.
So, if you are reading this thinking, this is ME!
APPLY NOW!
DHL Global Forwarding has a Great opportunity to join our Sydney (Matraville) Ocean Freight Customer Operations team!
Come and join an exciting & progressive team @ DHL GF!