Job description
• Salary:£22,737 to £23,114 per annum DOE plus 6% employer pension contribution
• Hours: 37 per week
• Base location: Main base in one of our Leicestershire branches with occasional travel to other Leicestershire locations and regular opportunities for home working

Who We are:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.

About the role:

Are you an efficient organiser with a talent for IT, an eye for detail and a friendly phone manner that puts people at ease? If this sounds like you, then perhaps you could be the new lynchpin of our team! This is much more than your average admin role – with a chance to learn a whole host of new skills that will open doors across our entire service.

You’ll work hand-in-hand with the County Service Manager to keep our generalist service running like clockwork. You’ll be the go-to person for both staff and volunteers, ensuring everyone has the administrative support they need. You’ll be based in one of our branches (Blaby, Coalville, Market Harborough or Hinckley) with occasional travel to other Leicestershire locations and the flexibility to work from home* regularly if that suits you.

What we need you to do:
• Schedule and manage client appointments, handle email and phone inquiries, and gather client feedback to help us continuously improve.
• Oversee our diaries and rosters, manage incoming mail, and handle data entry into our systems.
• Manage email accounts, take minutes at meetings and draft letters and templates.
• Order supplies, answer phone calls, and help keep our intranet up-to-date.

About you:
• You’re comfortable with IT and quick to learn new systems. Experience with Google Workspace and Adobe would be a plus.
• You build relationships easily and communicate effectively, whether in person, over the phone, or through email.
• You can juggle multiple tasks and adapt to changing priorities.
• You’re enthusiastic, proactive and always ready to lend a hand.

Why work with us?

We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.

To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.

At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.

With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.

Closing date for applications: midnight on 13th October 2024

Planned date(s) for interviews: 22nd October 2024 at one of our Leicestershire branches

To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.

This post is subject to a basic Disclosure and Barring Service check.

Citizens Advice LeicesterShire is an equal opportunities employer and is committed to diversity and inclusion. We welcome applications from all sections of the community.

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.

Job Types: Full-time, Permanent

Pay: £22,737.00-£23,114.00 per year

Benefits:
• Additional leave
• Sick pay
• Work from home

Schedule:
• 8 hour shift
• Monday to Friday
• No weekends

Work Location: Hybrid remote in Coalville, LE67 3FN