Job Description
Client Relationship Officer
Be a vital part of our clients’ journey to well-being.
Your role as our Client Relationship Officer awaits.
Do you thrive on supporting others and have a natural talent for keeping things organised in a busy, client-centred environment?
Are you known for your steady focus, reliability, and ability to adapt when things move quickly?
If you take pride in getting things right the first time and enjoy making a meaningful difference, we’d love to meet you.
Why Prosper Health Collective?
At Prosper Health Collective, we are a warm, values-driven team committed to compassionate, high-quality care. Our values guide everything we do:
We see you, we care Vitality for life Better than yesterday Be the collective Journey together
Our Client Relationship Officers (CROs) are central to helping clients feel welcome, supported and valued. This role is essential to ensuring our clinicians can deliver exceptional care, and every detail behind the scenes is handled with accuracy and consideration.
What You Can Expect
Meaningful impact: Your steadiness and professionalism will directly shape the experience of clients who are often feeling vulnerable or uncertain.
A supportive, caring team: We work collaboratively, look after each other, and value integrity and accountability.
Room for growth: We believe in continuous learning. You’ll have opportunities to develop your skills and take on new responsibilities.
Balanced work-life: We care about the wellbeing of our people. You’ll have access to flexibility and wellness initiatives that support a healthy rhythm.
Structured onboarding: We provide clear, supportive training to help you settle confidently into your role.
About the Role
This is a full-time position (37.5 hours per week) based at our Stirling and/or Booragoon clinics. Some evening finishes (to 7:30pm) are required.
This role suits someone who is organised, adaptable, warm, and enjoys working at pace. It involves genuine variety and requires strong attention to detail and comfort with switching tasks when needed.
Key Responsibilities
Manage appointments and schedules with accuracy in person and over the phone
Record and update client information with attention to detail
Process payments, invoices and claims promptly and accurately
Welcome clients with warmth and professionalism
Balance multiple priorities while maintaining a calm, steady presence
Support team members and contribute to the smooth daily running of the clinic
Qualities for Success
You will thrive in this role if you:
Take pride in precision
You are naturally organised, thorough and efficient, with a steady focus on accuracy.
Act with quiet confidence
You listen well, ask thoughtful questions, and approach challenges in a calm and grounded way.
Bring genuine care and integrity
You give clients your full attention and take responsibility for doing things properly.
Work efficiently and thoughtfully
You enjoy staying busy and can move at pace without compromising quality. You think ahead and use practical common sense—whether that’s considering where a client lives before offering an appointment, or solving simple practical issues in the clinic when they arise.
Communicate with warmth
You are friendly, resilient and professional, and you can offer empathy without becoming overwhelmed.
Embrace technology
You learn new systems quickly and use technology confidently to support smooth, efficient workflows.
See the bigger picture
You can hold multiple moving parts at once and bring order to complexity.
Desirable experience:
Private practice or allied health administration
Medicare, private health, NDIS or similar systems
To Apply
Please submit your CV and a cover letter that highlights your experience and what excites you about this role. To demonstrate your attention to detail, please include the phrase “I am not a robot” at the start of your cover letter or in the email subject line.
Only candidates selected for interview will be contacted.
The start date for this role is immediate.
Please do not apply if:
You cannot start at 8am on some days
You cannot work at least one evening shift per week (finishing 7.30pm)
You are unable to work across both Booragoon and Stirling locations
You need strictly fixed hours with no flexibility
You are seeking a slow or quiet role
Job Type: Full-time
Pay: $30.00 – $35.00 per hour
Expected hours: 37.5 per week
Benefits:
Employee mentoring program
Experience:
Administration : 1 year (Preferred)
Work Authorisation:
Australia (Required)
Work Location: In person
Be a vital part of our clients’ journey to well-being.
Your role as our Client Relationship Officer awaits.
Do you thrive on supporting others and have a natural talent for keeping things organised in a busy, client-centred environment?
Are you known for your steady focus, reliability, and ability to adapt when things move quickly?
If you take pride in getting things right the first time and enjoy making a meaningful difference, we’d love to meet you.
Why Prosper Health Collective?
At Prosper Health Collective, we are a warm, values-driven team committed to compassionate, high-quality care. Our values guide everything we do:
We see you, we care Vitality for life Better than yesterday Be the collective Journey together
Our Client Relationship Officers (CROs) are central to helping clients feel welcome, supported and valued. This role is essential to ensuring our clinicians can deliver exceptional care, and every detail behind the scenes is handled with accuracy and consideration.
What You Can Expect
Meaningful impact: Your steadiness and professionalism will directly shape the experience of clients who are often feeling vulnerable or uncertain.
A supportive, caring team: We work collaboratively, look after each other, and value integrity and accountability.
Room for growth: We believe in continuous learning. You’ll have opportunities to develop your skills and take on new responsibilities.
Balanced work-life: We care about the wellbeing of our people. You’ll have access to flexibility and wellness initiatives that support a healthy rhythm.
Structured onboarding: We provide clear, supportive training to help you settle confidently into your role.
About the Role
This is a full-time position (37.5 hours per week) based at our Stirling and/or Booragoon clinics. Some evening finishes (to 7:30pm) are required.
This role suits someone who is organised, adaptable, warm, and enjoys working at pace. It involves genuine variety and requires strong attention to detail and comfort with switching tasks when needed.
Key Responsibilities
Manage appointments and schedules with accuracy in person and over the phone
Record and update client information with attention to detail
Process payments, invoices and claims promptly and accurately
Welcome clients with warmth and professionalism
Balance multiple priorities while maintaining a calm, steady presence
Support team members and contribute to the smooth daily running of the clinic
Qualities for Success
You will thrive in this role if you:
Take pride in precision
You are naturally organised, thorough and efficient, with a steady focus on accuracy.
Act with quiet confidence
You listen well, ask thoughtful questions, and approach challenges in a calm and grounded way.
Bring genuine care and integrity
You give clients your full attention and take responsibility for doing things properly.
Work efficiently and thoughtfully
You enjoy staying busy and can move at pace without compromising quality. You think ahead and use practical common sense—whether that’s considering where a client lives before offering an appointment, or solving simple practical issues in the clinic when they arise.
Communicate with warmth
You are friendly, resilient and professional, and you can offer empathy without becoming overwhelmed.
Embrace technology
You learn new systems quickly and use technology confidently to support smooth, efficient workflows.
See the bigger picture
You can hold multiple moving parts at once and bring order to complexity.
Desirable experience:
Private practice or allied health administration
Medicare, private health, NDIS or similar systems
To Apply
Please submit your CV and a cover letter that highlights your experience and what excites you about this role. To demonstrate your attention to detail, please include the phrase “I am not a robot” at the start of your cover letter or in the email subject line.
Only candidates selected for interview will be contacted.
The start date for this role is immediate.
Please do not apply if:
You cannot start at 8am on some days
You cannot work at least one evening shift per week (finishing 7.30pm)
You are unable to work across both Booragoon and Stirling locations
You need strictly fixed hours with no flexibility
You are seeking a slow or quiet role
Job Type: Full-time
Pay: $30.00 – $35.00 per hour
Expected hours: 37.5 per week
Benefits:
Employee mentoring program
Experience:
Administration : 1 year (Preferred)
Work Authorisation:
Australia (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Office Administrator/Client Relationship Officer position is now open for candidates interested in the Health Jobs sector. This role in Booragoon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
