Office Assistant

Location

Cranbourne VIC 3977•Hybrid work

Benefits

Pulled from the full job description

Work from home

Full job description

About Us:

JM Plumbing and Heating is a reputable and growing plumbing company dedicated to providing high-quality plumbing services to residential and commercial clients. We pride ourselves on professionalism, reliability, and excellent customer service. We are currently seeking a detail-oriented and friendly Job Organizer/Receptionist to join our team and help keep our operations running smoothly.

Job Summary:

The Job Organizer/Receptionist is the first point of contact for clients and plays a key role in coordinating daily jobs and supporting the plumbing team. This role involves answering calls, scheduling appointments, organizing job orders, and handling general administrative duties to ensure efficient workflow and top-notch customer service.

Key Responsibilities:

Answer incoming phone calls and emails in a professional and courteous manner

Schedule appointments and dispatch plumbers to job sites using scheduling software

Maintain and update job calendars, records, and databases

Create and organize job tickets and work orders

Communicate job details clearly to field staff and customers

Follow up with customers for confirmations, updates, and feedback

Assist with invoicing, collecting payments, and managing paperwork

Keep the reception and office areas organized and presentable

Support office management with various administrative tasks as needed

Requirements:

Previous experience in a receptionist, administrative, or dispatch role (preferably in a trade or service industry)

Excellent communication and customer service skills

Strong organizational skills and attention to detail

Ability to multitask and prioritize in a fast-paced environment

Proficiency with office software (e.g., Microsoft Office, Google Workspace) and scheduling/dispatch software

Positive attitude, reliability, and a team-player mindset

Job Types: Full-time, Part-time

Pay: $25.00 – $27.00 per hour

Benefits:

Work from home

Work Location: Hybrid remote in Cranbourne VIC 3977