Office Assistant Staffing Support

Job highlights

Identified by Google from the original job post

Responsibilities

Responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, greeting patients while answering the phone lines, scheduling appointments, creating referrals, completing chart prep and providing information to and for the patients

Ensures all patients' registration and demographics information is correct and updated as needed

Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation

Obtains referrals and insurance information

Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents

Reports any potential compliance concerns to the appropriate person

Recommends to office manager any process improvements needed to improve quality of service

Maintains appearance and cleanliness of the reception area

Actively engages in team huddles and staff meetings

Promotes the daily workflow

Preps charts in advance of visit

Greets all participants to the practice with immediate acknowledgment with eye contact and smile

Check-in process and demographic updates done in timely manner

Manages patient expectations with clear explanations

Uses good telephone technique including 4 part greeting and 3 rings or less guideline

Observes transfer and on-hold techniques

Job description

Newport News, Virginia

Overview

Responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, greeting patients while answering the phone lines, scheduling appointments, creating referrals, completing chart prep and providing information to and for the patients.

What You Will Do

• Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.

• Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

• Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Qualifications

Education

• High School Diploma or GED, (Preferred)

Experience

• 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.