Description
Roles and Responsibilities:
·
Strong
investigation skills to find root cause of metric issues and the ability to
navigate Sellers in providing viable solutions.
·
Awareness
of how your direct actions impact the buyer experience and Amazon’s potential
for bad debt.
·
Flexibility
to work various shifts, including working one weekend day or alternative
start-end times
·
Experience
with Microsoft Office, including Outlook, Word, and Excel
·
Ability
to compose a grammatically correct, concise and accurate written and verbal
response.
·
Business
proficient fluency in both written and verbal English, German languages.
·
High school
diploma or equivalent.
·
Experience
with customer service.
·
Strong
soft skills.
·
Flexibility
to work during bank holidays and peak period.
·
Interpersonal
skills, with the ability to communicate complex transactional issues correctly
and clearly to both internal and external customers.
Daily Working
·
Account Health ( Most Priority)
·
Customer Service Performance
·
Product Policy Compliance
· Buyer seller communication ( Most Priority)
·
A to Z Guarantee claims ( Most Priority)
·
Return Request Closed
·
A to Z additional info
·
·
Feedback Positive
·
SPN Feedback
·
Performance notifications
·
Seller Grievance
·
Maintain
Daily reports & submit for Weekly and Monthly Review
REQUIREMENTS
·
Clear,
crisp, and proactive documentation of operational procedures required to tackle
known risk related patterns.
·
Problem
solving skills.
·
Bachelor’s
Degree.
·
Demonstrated
ability to analyze problems logically.
·
Self-disciplined,
diligent, proactive and detail oriented.
·
Time
management and organizational skills.
·
Proven
ability to work in fast paced dynamic environments where decisions are made
without compromising on customer experience and financial losses.
·
Demonstrated
analytical and problem solving skills, including the ability to recognize
non-obvious patterns.
·
Demonstrated
positive, results oriented attitude.
·
Team
player capable of learning and sharing knowledge in global team environment.
·
Ability
to effectively manage time, and individually prioritize multiple tasks of
competing priority.
·
Ability
to maintain high levels of confidentiality and data security standards.
·
Demonstrate
flexibility to work overtime hours as per business requirement.
·
Proven
ability to correctly identify fraud patterns.
(Ref:www.freshersworld.com,freshersworld