Job Description
• We are looking for a Office Executive to assist our customers with technical problems when using our products and services.
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Desired Candidate Profile
• Freshers
• Any graduate

Requirements
Office Executive, Customer Handling, Report Making Support executive, Technical Issues