Roles and Responsibilities:

·
Strong
investigation skills to find root cause of metric issues and the ability to
navigate Sellers in providing viable solutions.

·
Awareness
of how your direct actions impact the buyer experience and Amazon’s potential
for bad debt.

·
Flexibility
to work various shifts, including working one weekend day or alternative
start-end times

·
Experience
with Microsoft Office, including Outlook, Word, and Excel

·
Ability
to compose a grammatically correct, concise and accurate written and verbal
response.

·
Business
proficient fluency in both written and verbal English, German languages.

·
High school
diploma or equivalent.

·
Experience
with customer service.

·
Strong
soft skills.

·
Flexibility
to work during bank holidays and peak period.

·
Interpersonal
skills, with the ability to communicate complex transactional issues correctly
and clearly to both internal and external customers.

Daily Working

·
Account Health ( Most Priority)

·
Customer Service Performance

·
Product Policy Compliance

· Buyer seller communication ( Most Priority)

·
A to Z Guarantee claims ( Most Priority)

·
Return Request Closed

·
A to Z additional info

·

·
Feedback Positive

·
SPN Feedback

·
Performance notifications

·
Seller Grievance

·
Maintain
Daily reports & submit for Weekly and Monthly Review

REQUIREMENTS

·
Clear,
crisp, and proactive documentation of operational procedures required to tackle
known risk related patterns.

·
Problem
solving skills.

·
Bachelor’s
Degree.

·
Demonstrated
ability to analyze problems logically.

·
Self-disciplined,
diligent, proactive and detail oriented.

·
Time
management and organizational skills.

·
Proven
ability to work in fast paced dynamic environments where decisions are made
without compromising on customer experience and financial losses.

·
Demonstrated
analytical and problem solving skills, including the ability to recognize
non-obvious patterns.

·
Demonstrated
positive, results oriented attitude.

·
Team
player capable of learning and sharing knowledge in global team environment.

·
Ability
to effectively manage time, and individually prioritize multiple tasks of
competing priority.

·
Ability
to maintain high levels of confidentiality and data security standards.

·
Demonstrate
flexibility to work overtime hours as per business requirement.

·
Proven
ability to correctly identify fraud patterns.
(Ref:www.freshersworld.com,freshersworld