Job Description
Location
CBD Belapur, Navi Mumbai, Maharashtra
Benefits
Pulled from the full job description
Health insurance
Cell phone reimbursement
Provident Fund
Full job description
Experience:
1–3 years of experience in digital operations, fintech, or document management platforms
Prior experience in handling eSign or related digital signature services is preferred
Location: Belapur
Job Title: Officer – eSign
Job Summary:
The Officer – eSign Operations will be responsible for supporting the day-to-day operations of the organization’s eSign project. The role involves managing system performance, ensuring compliance with regulatory requirements, coordinating with stakeholders,and driving process enhancements for efficient and secure digital signing experiences.
Key Responsibilities:
Operations & Monitoring:
Monitor eSign platform performance and usage across business unitsEnsure smooth execution of eSign workflows and timely resolution of operational issues.
Maintain daily logs and generate reports on eSign transaction volumes and SLAs
Support & Issue Resolution:
Act as the first point of contact for internal teams regarding eSign-related queries and escalations.
Troubleshoot technical and user-related issues in coordination with IT and vendor teams.
Maintain updated knowledge of platform updates and ensure communication to users.
Compliance & Documentation:
Ensure adherence to regulatory guidelines (e.g., IT Act, UIDAI, RBI directives) related to digital signatures.
Maintain accurate documentation of procedures, SOPs, and audit logs.
Vendor & Stakeholder Coordination:
Liaise with external vendors (e.g., eSign providers like NSDL, CDSL, or private players) for integration support and issue resolution.
Coordinate with internal departments (Legal, Risk, IT, Product) for system changes or process enhancements.
System Enhancement & Testing:
Support testing and UAT for new features or integrations on the eSign platform.
Provide feedback to product and technology teams for improving user experience and performance.
Key Skills & Competencies:
Understanding of digital signature frameworks (eSign, DSC, Aadhaar eSign, etc.)
Familiarity with eKYC and UIDAI guidelines (if Aadhaar eSign is used)
Experience in operations support or digital process management
Strong analytical and troubleshooting skills
Knowledge of data privacy, IT compliance, and audit requirements
Proficiency in MS Excel, reporting tools, and basic knowledge of APIs is a plus
Good communication and coordination skills
Educational Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field
Certifications in digital operations, ITIL, or data privacy are a plus
Job Type: Full-time
Pay: ₹300,000.00 - ₹500,000.00 per year
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Schedule:
Day shift
Monday to Friday
Work Location: In person
Application Deadline: 30/06/2026
CBD Belapur, Navi Mumbai, Maharashtra
Benefits
Pulled from the full job description
Health insurance
Cell phone reimbursement
Provident Fund
Full job description
Experience:
1–3 years of experience in digital operations, fintech, or document management platforms
Prior experience in handling eSign or related digital signature services is preferred
Location: Belapur
Job Title: Officer – eSign
Job Summary:
The Officer – eSign Operations will be responsible for supporting the day-to-day operations of the organization’s eSign project. The role involves managing system performance, ensuring compliance with regulatory requirements, coordinating with stakeholders,and driving process enhancements for efficient and secure digital signing experiences.
Key Responsibilities:
Operations & Monitoring:
Monitor eSign platform performance and usage across business unitsEnsure smooth execution of eSign workflows and timely resolution of operational issues.
Maintain daily logs and generate reports on eSign transaction volumes and SLAs
Support & Issue Resolution:
Act as the first point of contact for internal teams regarding eSign-related queries and escalations.
Troubleshoot technical and user-related issues in coordination with IT and vendor teams.
Maintain updated knowledge of platform updates and ensure communication to users.
Compliance & Documentation:
Ensure adherence to regulatory guidelines (e.g., IT Act, UIDAI, RBI directives) related to digital signatures.
Maintain accurate documentation of procedures, SOPs, and audit logs.
Vendor & Stakeholder Coordination:
Liaise with external vendors (e.g., eSign providers like NSDL, CDSL, or private players) for integration support and issue resolution.
Coordinate with internal departments (Legal, Risk, IT, Product) for system changes or process enhancements.
System Enhancement & Testing:
Support testing and UAT for new features or integrations on the eSign platform.
Provide feedback to product and technology teams for improving user experience and performance.
Key Skills & Competencies:
Understanding of digital signature frameworks (eSign, DSC, Aadhaar eSign, etc.)
Familiarity with eKYC and UIDAI guidelines (if Aadhaar eSign is used)
Experience in operations support or digital process management
Strong analytical and troubleshooting skills
Knowledge of data privacy, IT compliance, and audit requirements
Proficiency in MS Excel, reporting tools, and basic knowledge of APIs is a plus
Good communication and coordination skills
Educational Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field
Certifications in digital operations, ITIL, or data privacy are a plus
Job Type: Full-time
Pay: ₹300,000.00 - ₹500,000.00 per year
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Schedule:
Day shift
Monday to Friday
Work Location: In person
Application Deadline: 30/06/2026
💡 Quick Summary
Seeking a career-building opportunity? The Officer - Esign position is now open for candidates interested in the Office Assistant Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.