Officer Fraud Prevention

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EXPECTED END RESULTS
MAJOR ACTIVITIES
Prevention of potential frauds - Portfolio Management
Reviewing the portfolio and referral of cases which warrants for investigation for early detection of frauds.
o Early mortality cases
o RTO potential frauds
o Cases referred by collections
o Cross CPV checks
o Account Takeover
o Suspected Setup companies
o Decline monitoring - ME
o Volume upsurge monitoring ME
o Compliance monitoring (QMAP, GMAP etc.,)
o Working capital
Pre-Issuance Controls
Developing score models and monitoring the performance closely.
Managing Hunter submissions, Rule analysis, and Monitoring performance.
Tracking investigations for logical closure and necessary feed back into systems.
Ensure review and approval of cases staged for Ecommerce enrolments.
Website verifications conducted to ensure fulfilment of the mandatory framework prior to on boarding.
STP Monitoring
Digital cards & loans batch monitoring
Interaction with stakeholders to have end to end investigation avert exposure
PA/PQ Savings
Tracking & publishing of reports / newsletters / MIS
Service Delivery
100% referral of eligible cases for investigation.
Act as one point contact with all customer touch points and regional investigation team.
Early detection and resolution of customer fraud disputes.
Customer compensation and appropriate communication.
Tracking and reporting through MIS.
Quality & Root Cause Analysis
Root cause analysis on the fraud disputes and plan of reduction of disputes.
Delay in investigations to be highlighted for optimization of the TAT.
Nil error in posting financial entries or reversals.
Adequacy on quality of closures in CRM to be maintained @ 100%
Audit and Compliance
Ensure proper review mechanism in place on all processes to prevent any miss outs.
Ensure processes scoped in ISO are handled with adequacy.
Maintain necessary controls specified as per SOX and other internal audits.
Maintain necessary support documents for the above.
BRAM monitoring.
Scheme compliance thresholds monitoring.
Complaint Management
Reviewing the referrals from the below avenues and ensure logical closure from RIC perspective
o Principal Nodal Office
o MD
o Senior Management
o Banking Ombudsman
o Social Media
o Regulator
o Law Enforcement / Government
Ensure that all customer complaints are resolved appropriately within the agreed TAT.
Internal Ombudsman Referral Process
In line with RBI requirement on Limiting customer liability the denial stance with IO concurrence process has to be referred.

Retrieval of logs / Footage on Day 0/1 depends on case severity and reports availability without any miss outs.
Ensuring adherence to the TAT agreed (+0% of case closures in 7 days and 100% in 8 days).
Maintain optimum levels on investigation referrals concluded in liability to Panel and IO. Reduction of false positives from channels / Region.
Should keep seniors posted on the complaints basis the severity of the case immediately.
Immediate response to queries raised by Panel/IO with development.
Merchant Service Delivery & Fraud Monitoring
Review of transaction pattern and highlight to regional team for necessary investigations.
Fraud actioning of the merchant basis the devised thresholds.
Merchant co-ordination on fraudulent cases and necessary controls.
Co-ordination with other units / support functions for necessary system maintenances.
Tracking and reporting through MIS.

To maintain the FTS at the agreed ratios by way of effective monitoring controls

To periodically review the processes and have adequate internal controls on the critical processes at the monitoring end.

Merchant threshold monitoring in terms of floor/card level limits to ensure nil business losses owing to mismatch in profiling at the same time ensuring no frauds are perpetrated by collusive merchants.

Skills : Good verbal and writing skills
Proactive and Self driven
Good analytical skills.
Interpersonal Skills