Officer-(2300005272) Job :Operations Primary Location :Asia-India-Mumbai Schedule :Full-time Employee Status :Fixed Term Posting Date :16/Mar/2024, 7:10:05 PM Unposting Date :Ongoing Roles and Responsibility • Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA & TAT. • Activities: CCIB FDs, Online tax for retail clients, EB salaries, Lien placement/ removal for merchant trade transaction, DECD settlement, placement of stop payment for cheque book destruction, Hot listing, DAIL a loan DD dispatch, Inward Clearing, Outward clearing under CTS. • Job holder is accountable to ensure error free processing for all financial transactions (ebbs , e-branch, PSGL & other related applications ) within allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and adverse comments in audit review. • Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines. Business • Ensure Timely resolution of customer queries & complaints • Being client centric understands customers' requirements, able to apply them and guide other team members. Processes • Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified, and automated processes –minimizing non-value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities • Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions • Cross skill self across in at least two different process elements and product areas • Utilize all training opportunities available. • Maintaining smooth interaction and TAT's effectively for all activities • Ensure updation of all registers, trackers & MIS daily. • With ownership look for end to end resolution of issues being encountered. Risk Management • Adhere to laid out processes and procedures while completing process actions • Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits. • Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager. • Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy. • Inculcate the practice of doing Right the First Time ( FTR) • Ensure appropriate and adequate documentation is in place for process actions. Regulatory & Business Conduct • Display exemplary conduct and live by the Group's Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank's Conduct Principles. • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Key stakeholders • Articulate customer needs, and proactively develops rapport. • Improve overall customer experience through TAT improvement • Ensure friendly, fast & accurate services to both internal & external customers. Other Responsibilities • Challenges the status quo, understanding that change is the only constant in the organization. • Actively identifies and manages potential resistance to change. • Live bank values Our Ideal Candidate • Graduate. Role Specific Technical Competencies • MS office • Fixed Deposit – KYC / FATCA / CRS • Online tax – Direct/ Indirect tax About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum • Flexible working options based around home and office locations, with flexible working patterns • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website