Officer, Retail Banking (fixed-term contract (6 months) - Maternity Cover

We are seeking a highly motivated and organised Banking Officer to join our dynamic team on a fixed-term contract (6 months) to cover maternity leave. You will play a key role in onboarding new clients, maintaining customer accounts, and ensuring adherence to all regulatory requirements.

Main responsibilities:

Daily transactions processing (e.g. Cash deposit/withdrawal, Fund Transfer, Time deposit, Cheque Clearing, Banker Confirmations, Faster payments, Direct Debits and Standing Orders including passing appropriate entries and returning items)
Accounts opening, maintenance and related operations processing (e.g. change of account information and follow up documentation)
Customer Services and Enquiries Handling
Customers KYC and CDD/EDD-Trigger Event Review from daily operations (e.g. activated dormant accounts, change of customer’s tax residency, requested from Compliance)
Other retail operations (e.g. Bank Statement, Cheque Books and Withdrawal Slips ordering, filing clients’ documentation)
Ad-hoc Projects (e.g. UAT for systems development and enhancement)
Risk and Compliance

Conduct customer due diligence including KYC / AML are completed promptly and timely in accordance with the Compliance Policy /AML Manual.
Equip with the operations knowledge to strictly follow the relevant internal guidelines and procedures in order to avoid any transactions error and minimize operational risks.
Handle customers’ enquiry and requests in a timely and prudent manner.
Job requirements and skills:

Working experience in handling Operations in banks and financial institutions, including but not limited to account opening, KYC, CDD/EDD, and all the other banking transactions.
Knowledge of retail banking rules, procedures and regulations (e.g. KYC, AML)
Strong attention to details, Problem-solving skills and self-motivated.
Excellent written and verbal communication skills
Cantonese language skills required
Working knowledge of banking software and MS Office.

United Kingdom
England
London Show on map Get directions