Job Description
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Officer, Specialist, Contact Centre, Corporate Banking...
DBS Bank
Chennai, Tamil Nadu
Apply
22 hours ago
Full–time
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
• To provide one-stop customer service for all communications received from multiple channels - Phone, Email and LiveChat
Key Accountabilities
• Handle queries for DBS India Current account customers (Inbound & Outbound)
• Kept abreast of all activities and new products being launched by Bank
• Address and resolve queries raised by customer through various channels
• Basic troubleshooting of issues notified by customers and highlight it to relevant team for resolution
• Document all queries in banking system for future reference / tracking
• To complete & meet all customers’ requests within risk, compliance, and quality standards on time
• To consistently adhere and meet contact centre set targets (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & employees
Job Duties & Responsibilities
• To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
• To understand customer’s needs and provide solution / attention to them
• To fulfil customer requests, ensuring total customer satisfaction
• To demonstrate strong work commitment and work ethic
• To solicit customer feedback
• To adhere to schedule of work & be available for deployment at short notice when on standby
• Open to work shifts across Monday to Sunday (it is not 24/7)
Required Experience
• Minimum 3- 5 years of Banking experience
• Experience in Indian Banking industry
• Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
• Experience in phone banking operations
• Understanding of RBI Regulations
• Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
• Excellent Communication skills, good writing skills
• Willingness to learn new product
Education / Preferred Qualifications
• Graduate / Post Graduate
Technical Competencies
• Experience in Indian Banking industry
• Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
• Experience in phone banking operations
• Understanding of RBI Regulations
• Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
Work Relationship
• Superior(s) : Direct Supervisor
• Subordinate(s) : None
• Peers : Operations Team, Business Team, Technology Team
• External : Client / Third party Vendors
DBS India - Culture & Behaviors
• DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:
• Demonstrate Business Performance through PRIDE Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
• Maintain the Highest Standards of Honesty and Integrity
Primary Location
India-Tamil Nadu-Corporate Office, Chennai-eLVB
Job
Customer Service
Schedule
Regular
Job Type
Full-time
Job Posting
Oct 30, 2026, 1:30:08 PM
Officer, Specialist, Contact Centre, Corporate Banking...
DBS Bank
Chennai, Tamil Nadu
Apply
22 hours ago
Full–time
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
• To provide one-stop customer service for all communications received from multiple channels - Phone, Email and LiveChat
Key Accountabilities
• Handle queries for DBS India Current account customers (Inbound & Outbound)
• Kept abreast of all activities and new products being launched by Bank
• Address and resolve queries raised by customer through various channels
• Basic troubleshooting of issues notified by customers and highlight it to relevant team for resolution
• Document all queries in banking system for future reference / tracking
• To complete & meet all customers’ requests within risk, compliance, and quality standards on time
• To consistently adhere and meet contact centre set targets (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & employees
Job Duties & Responsibilities
• To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
• To understand customer’s needs and provide solution / attention to them
• To fulfil customer requests, ensuring total customer satisfaction
• To demonstrate strong work commitment and work ethic
• To solicit customer feedback
• To adhere to schedule of work & be available for deployment at short notice when on standby
• Open to work shifts across Monday to Sunday (it is not 24/7)
Required Experience
• Minimum 3- 5 years of Banking experience
• Experience in Indian Banking industry
• Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
• Experience in phone banking operations
• Understanding of RBI Regulations
• Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
• Excellent Communication skills, good writing skills
• Willingness to learn new product
Education / Preferred Qualifications
• Graduate / Post Graduate
Technical Competencies
• Experience in Indian Banking industry
• Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
• Experience in phone banking operations
• Understanding of RBI Regulations
• Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
Work Relationship
• Superior(s) : Direct Supervisor
• Subordinate(s) : None
• Peers : Operations Team, Business Team, Technology Team
• External : Client / Third party Vendors
DBS India - Culture & Behaviors
• DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:
• Demonstrate Business Performance through PRIDE Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
• Maintain the Highest Standards of Honesty and Integrity
Primary Location
India-Tamil Nadu-Corporate Office, Chennai-eLVB
Job
Customer Service
Schedule
Regular
Job Type
Full-time
Job Posting
Oct 30, 2026, 1:30:08 PM
💡 Quick Summary
Seeking a career-building opportunity? The Officer| Specialist| Contact Centre| Corporate Banking position is now open for candidates interested in the Bank Jobs sector. This role in Tamil Nadu offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
