Job Description
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job duties and responsibilities: To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner To understand customer's needs and provide solution / attention to them To fulfil customer requests, ensuring total customer satisfaction To demonstrate strong work commitment and work ethic To solicit customer feedback To adhere to schedule of work & be available for deployment at short notice when on standby Open to work shifts across Monday to Sunday (it is not 24/7). Experience Minimum 3- 5 years of Banking experience. Experience in Indian Banking industry Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax Experience in phone banking operations Understanding of RBI Regulations Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage Excellent Communication skills, good writing skills Willingness to learn new product Technical Competencies Experience in Indian Banking industry Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax Experience in phone banking operations Understanding of RBI Regulations Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage Education Graduate / Post Graduate India-Maharashtra-Pune
💡 Quick Summary
Seeking a career-building opportunity? The Officer| Specialist| Contact Centre| Corporate Banking| Technology And position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
