Job Description
Full Job Description
Business Function:
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels
Job Purpose
To provide one-stop customer service for all communications received from multiple channels - Phone, Email and LiveChat.
Key Accountabilities
Handle queries for DBS India Current account customers (Inbound & Outbound).
Kept abreast of all activities and new products being launched by Bank.
Address and resolve queries raised by customer through various channels.
Basic troubleshooting of issues notified by customers and highlight it to relevant team for resolution.
Document all queries in banking system for future reference / tracking.
To complete & meet all customers’ requests within risk, compliance, and quality standards on time.
To consistently adhere and meet contact centre set targets (KPIs) without compromising quality of service delivery.
To adhere to professional standards of behaviour & conduct in dealing with customers & employees
Job Duties & Responsibilities
To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
To understand customer’s needs and provide solution / attention to them
To fulfil customer requests, ensuring total customer satisfaction
To demonstrate strong work commitment and work ethic
To solicit customer feedback
To adhere to schedule of work & be available for deployment at short notice when on standby
Open to work shifts across Monday to Sunday (it is not 24/7).
Required Experience
Minimum 3- 5 years of Banking experience.
Experience in Indian Banking industry
Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
Experience in phone banking operations
Understanding of RBI Regulations
Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
Excellent Communication skills, good writing skills
Willingness to learn new product
Education / Preferred Qualifications
Graduate / Post Graduate
Technical Competencies
Experience in Indian Banking industry
Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
Experience in phone banking operations
Understanding of RBI Regulations
Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
Work Relationship
Superior(s) : Direct Supervisor
Subordinate(s) : None
Peers: Operations Team, Business Team, Technology Team.
External Parties: Client / Third party Vendors
DBS India - Culture & Behaviors
DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:
Demonstrate Business Performance through PRIDE Value Based Propositions
Ensure Customer Focus by Delighting Customers & Reduce Complaints
Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
Maintain the Highest Standards of Honesty and Integrity
Primary Location: India-Maharashtra-Pune
Job: Customer Service
Schedule: Regular
Employee Status:
Full-time
:
Job Posting: Apr 17, 2026, 5:03:01 AM
Business Function:
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels
Job Purpose
To provide one-stop customer service for all communications received from multiple channels - Phone, Email and LiveChat.
Key Accountabilities
Handle queries for DBS India Current account customers (Inbound & Outbound).
Kept abreast of all activities and new products being launched by Bank.
Address and resolve queries raised by customer through various channels.
Basic troubleshooting of issues notified by customers and highlight it to relevant team for resolution.
Document all queries in banking system for future reference / tracking.
To complete & meet all customers’ requests within risk, compliance, and quality standards on time.
To consistently adhere and meet contact centre set targets (KPIs) without compromising quality of service delivery.
To adhere to professional standards of behaviour & conduct in dealing with customers & employees
Job Duties & Responsibilities
To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
To understand customer’s needs and provide solution / attention to them
To fulfil customer requests, ensuring total customer satisfaction
To demonstrate strong work commitment and work ethic
To solicit customer feedback
To adhere to schedule of work & be available for deployment at short notice when on standby
Open to work shifts across Monday to Sunday (it is not 24/7).
Required Experience
Minimum 3- 5 years of Banking experience.
Experience in Indian Banking industry
Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
Experience in phone banking operations
Understanding of RBI Regulations
Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
Excellent Communication skills, good writing skills
Willingness to learn new product
Education / Preferred Qualifications
Graduate / Post Graduate
Technical Competencies
Experience in Indian Banking industry
Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
Experience in phone banking operations
Understanding of RBI Regulations
Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
Work Relationship
Superior(s) : Direct Supervisor
Subordinate(s) : None
Peers: Operations Team, Business Team, Technology Team.
External Parties: Client / Third party Vendors
DBS India - Culture & Behaviors
DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:
Demonstrate Business Performance through PRIDE Value Based Propositions
Ensure Customer Focus by Delighting Customers & Reduce Complaints
Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
Maintain the Highest Standards of Honesty and Integrity
Primary Location: India-Maharashtra-Pune
Job: Customer Service
Schedule: Regular
Employee Status:
Full-time
:
Job Posting: Apr 17, 2026, 5:03:01 AM
💡 Quick Summary
Seeking a career-building opportunity? The Officer| Specialist| Contact Centre| Corporate Banking| Technology and Operations position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
