Job Description
Full job description
Silna Health (silnahealth.com) is a health technology company that handles eligibility & benefit checks and prior authorizations for specialty healthcare providers. Our mission is to streamline how providers financially clear patients for care, so providers can spend more time delivering exceptional care. We are based in New York City and work with customers across the country.
Silna Health is looking for an enterprising operations vendor lead to oversee offshore teams as they complete prior authorization and benefit verification administrative tasks. This is a unique role, as you will also be working closely with the Silna Core Operations leadership and Product teams to automate parts of the verification and authorization processes while managing vendor performance.
Responsibilities
Managing BPO vendor relationships and offshore team leads
Coordinating across operations functional domain leads
Vendor performance management and scorecard tracking
Escalation path ownership
Onboarding new vendors and overseeing hiring cohorts
Setting and enforcing vendor performance standards
Coverage planning (OOO, volume spikes)
Qualifications
3+ years of offshore/BPO vendor management experience
Have a strong work ethic: operate with urgency, work independently, be highly organized, detailed oriented and multi-task effectively
Operations and process documentation orientation
Indirect performance management skills
Cross-functional communication
Understanding of benefits including deductibles, co-insurance, out of pocket and benefits exclusions preferred but not required
Benefits
Highly competitive pay
A full time position, including benefits
Remote role
Best of all, a chance to make an impact on patients ability to access care
To apply, please attach a resume and any other relevant details about your background. Please do not apply if you don't have the criteria required.
Job Type: Salaried
Experience:
Offshore/BPO vendor management experience: 3 years (Required)
Process documentation experience: 2 years (Required)
ABA/Autism or other behavioral health experience: 2 years (Preferred)
Work Location: Remote
Silna Health (silnahealth.com) is a health technology company that handles eligibility & benefit checks and prior authorizations for specialty healthcare providers. Our mission is to streamline how providers financially clear patients for care, so providers can spend more time delivering exceptional care. We are based in New York City and work with customers across the country.
Silna Health is looking for an enterprising operations vendor lead to oversee offshore teams as they complete prior authorization and benefit verification administrative tasks. This is a unique role, as you will also be working closely with the Silna Core Operations leadership and Product teams to automate parts of the verification and authorization processes while managing vendor performance.
Responsibilities
Managing BPO vendor relationships and offshore team leads
Coordinating across operations functional domain leads
Vendor performance management and scorecard tracking
Escalation path ownership
Onboarding new vendors and overseeing hiring cohorts
Setting and enforcing vendor performance standards
Coverage planning (OOO, volume spikes)
Qualifications
3+ years of offshore/BPO vendor management experience
Have a strong work ethic: operate with urgency, work independently, be highly organized, detailed oriented and multi-task effectively
Operations and process documentation orientation
Indirect performance management skills
Cross-functional communication
Understanding of benefits including deductibles, co-insurance, out of pocket and benefits exclusions preferred but not required
Benefits
Highly competitive pay
A full time position, including benefits
Remote role
Best of all, a chance to make an impact on patients ability to access care
To apply, please attach a resume and any other relevant details about your background. Please do not apply if you don't have the criteria required.
Job Type: Salaried
Experience:
Offshore/BPO vendor management experience: 3 years (Required)
Process documentation experience: 2 years (Required)
ABA/Autism or other behavioral health experience: 2 years (Preferred)
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Offshore Vendor Operations Lead position is now open for candidates interested in the Insurance sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.