Job Description
Job Description :
Note - applying to this role listed with participating organization, auto registers you to aspire - India's Premier Virtual Career Fair . The fair will be live between 31 May to 2nd June. aspire is an exclusive opportunity for freshers and young professionals between 0-2 years of experience to network and get shortlisted by leading organizations in India
Job Title : On Site Support Technician L1
Location : Mumbai
'The IT Support team maintains the computer networks of all programs and support functions in the company, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize
• A keen eye for details
• Support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, applications (Sitel and Client) and software.
• They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
• Support team (OSE) will train users on basic system and computer functions.
• Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of IT support's day-to-day role.
Typical Qualifications:
Education (if beyond High School or equivalent):
· High School or Equivalent with 4 yrs+ experience as a IT/Desktop support
· Bachelor's Degree or equivalent experience
· Additional and plus points are - Hardware and software certification
o CCNA or Diploma in Hardware and networking
o MCSE
Skills: (identify essential skills required or additional skills that enable success in performing this job In the absence of Site Lead take charge of team management and over all deliverables
End user support
1. Installation, configuration, troubleshooting, uninstallation of OS and standard Office automation applications.
2. Windows Operating system support for – Win 7.1, SP1 & Win 8.
3. Installation of standard software.
4. Installation of application clients on Desktops and Laptops.
5. Hardware and Software upgrade on end-user computing devices.
6. Configuration of printers, WI-FI, emails.
7. Managing disk/folder sharing and permission settings on desktops.
8. Identify the frequent problems and reporting SITEL about the generic solution.
+. Installation of Patch Updates using tool / Manual as per the frequency set by SITEL.
10. Prepare & Maintain standard Operating Environment (SOE) with images for quick roll out.
11. SITEL will provide access to MS Lync or other custom tool to CMS engineers to aid remote support.
12. Voice & Network – need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc.
13. Voice – Resource should be able to configure desk phones (Avaya).
4.00-8.00 Years
Note - applying to this role listed with participating organization, auto registers you to aspire - India's Premier Virtual Career Fair . The fair will be live between 31 May to 2nd June. aspire is an exclusive opportunity for freshers and young professionals between 0-2 years of experience to network and get shortlisted by leading organizations in India
Job Title : On Site Support Technician L1
Location : Mumbai
'The IT Support team maintains the computer networks of all programs and support functions in the company, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize
• A keen eye for details
• Support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, applications (Sitel and Client) and software.
• They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
• Support team (OSE) will train users on basic system and computer functions.
• Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of IT support's day-to-day role.
Typical Qualifications:
Education (if beyond High School or equivalent):
· High School or Equivalent with 4 yrs+ experience as a IT/Desktop support
· Bachelor's Degree or equivalent experience
· Additional and plus points are - Hardware and software certification
o CCNA or Diploma in Hardware and networking
o MCSE
Skills: (identify essential skills required or additional skills that enable success in performing this job In the absence of Site Lead take charge of team management and over all deliverables
End user support
1. Installation, configuration, troubleshooting, uninstallation of OS and standard Office automation applications.
2. Windows Operating system support for – Win 7.1, SP1 & Win 8.
3. Installation of standard software.
4. Installation of application clients on Desktops and Laptops.
5. Hardware and Software upgrade on end-user computing devices.
6. Configuration of printers, WI-FI, emails.
7. Managing disk/folder sharing and permission settings on desktops.
8. Identify the frequent problems and reporting SITEL about the generic solution.
+. Installation of Patch Updates using tool / Manual as per the frequency set by SITEL.
10. Prepare & Maintain standard Operating Environment (SOE) with images for quick roll out.
11. SITEL will provide access to MS Lync or other custom tool to CMS engineers to aid remote support.
12. Voice & Network – need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc.
13. Voice – Resource should be able to configure desk phones (Avaya).
4.00-8.00 Years
💡 Quick Summary
Seeking a career-building opportunity? The On Site Support Technician L1 position is now open for candidates interested in the Technician Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
