Job Description
Description
HyperGuest is looking for a Hotel onboarding Agent to join our team in India!
As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system
We are looking for someone who is Self starter and looking to make a major impact in a fast growing company
Responsibilities
• Set up hotel's profile based on Department's guidelines
• Serve as a primary contact for customers during the Onboarding process
• Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
• Implement customer support software tools
• Promote a "customer first" environment at all times
• Communicate with customers worldwide through video calls, online chat, and emails
• Understand customer outcomes and analyze customer needs
• Achieve high Customer Satisfaction and retention
Requirements
• 3+ years customer success experience
• Experience in implementation of customer support software tools – A must
• Experience is solving technical troubleshooting
• Proven track record of working in a customer-facing role
• Excellent English both spoken and written – A must
• Hotel Revenue Management / Hotel Reservations Department knowledge- A plus
• Knowledge and experience with hotels reservation and Channel Manager systems – A plus
• Strong analytical skills, with the ability to translate data into insights
• Passionate to provide great service to customers worldwide
• Availability to work in shifts including occasional weekends.
HyperGuest is looking for a Hotel onboarding Agent to join our team in India!
As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system
We are looking for someone who is Self starter and looking to make a major impact in a fast growing company
Responsibilities
• Set up hotel's profile based on Department's guidelines
• Serve as a primary contact for customers during the Onboarding process
• Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
• Implement customer support software tools
• Promote a "customer first" environment at all times
• Communicate with customers worldwide through video calls, online chat, and emails
• Understand customer outcomes and analyze customer needs
• Achieve high Customer Satisfaction and retention
Requirements
• 3+ years customer success experience
• Experience in implementation of customer support software tools – A must
• Experience is solving technical troubleshooting
• Proven track record of working in a customer-facing role
• Excellent English both spoken and written – A must
• Hotel Revenue Management / Hotel Reservations Department knowledge- A plus
• Knowledge and experience with hotels reservation and Channel Manager systems – A plus
• Strong analytical skills, with the ability to translate data into insights
• Passionate to provide great service to customers worldwide
• Availability to work in shifts including occasional weekends.
💡 Quick Summary
Seeking a career-building opportunity? The Onboarding Agent| India position is now open for candidates interested in the Work from home Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.