Onboarding Consultant

Full job description

Company

Watsco Ventures LLC

Job Description

Onboarding Consultant/Implementation Consultant

Watsco Ventures is a division of Watsco, Inc, the largest distributor of heating, ventilation, air conditioning and refrigeration (HVAC/R) equipment, parts and supplies in the USA with over $5 billion in annual revenue. Our mission is to help contracting business owners improve and scale their business by offering a portfolio of technology-enabled products and services. The portfolio is built through a combination of in-house development in our incubator and strategic partnerships, investments or acquisitions.

Working at Watsco Ventures offers you an opportunity to drive innovation in the HVAC/R industry while working in a startup culture. We are growing fast and have big ambitions. We’re looking for a dynamic growth hackers and hustlers to join our sales team.

Location

Coconut Grove, Miami, FL

And here is what you will need to be successful:

Responsibilities

The value of OC is to act as project manager with technical product knowledge. This team works closely with the platform on a day-to-day basis and is in the unique position to understand how the product is working for customers. Responsible for the Onboarding Journey and ensuring that customers are setup and ready to use the software. They communicate weekly with the customer to check-in on progress and answer any questions they may have.

Sales to OC Handoff

Onboarding Journey (KOC’s, Trainings with Customer)

Updating and/or Uploading Customer Information to Order record in Salesforce

Assist in the Creation and Maintenance of Customer Facing Documentation (Help Center, Intercom)

Assist Support Team

Idle Customer Outreach

Maintain a positive and professional attitude with customers.

If assigned to an account, Escalate complaints or issues to Customer Success Team, Manager

3rd Party Integrations (providing and collection API Keys/ Tokens)

Escalate Billing Issues

Reporting an issues bugs to our Developers or Operations Team

Maintaining your personal backlog while meeting company objective

Report feedback on new features

Hiring for these locations:

2665 S. Bayshore Dr Suite 901, Coconut Grove, Florida 33133, United States

Status

Full-Time

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