Job Description
Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!
At ASB, we’re committed to helping Kiwis get One Step Ahead. With a diverse, talented and forward‑thinking team, we’re continually evolving in response to changing customer needs, regulatory expectations and emerging financial crime risks.
Our Financial Crime Operations team plays a critical role in protecting ASB and our customers. We’re now looking for an Onboarding Specialist to join our Customer Verification Services (CVS) function, supporting the onboarding of new customers in line with ASB’s processes and regulatory requirements, based in Christchurch
Mō te tūranga | About the role
As an Onboarding Specialist, you’ll be responsible for ensuring customers are onboarded efficiently, accurately, and in compliance with ASB’s onboarding frameworks and regulatory obligations. You’ll work closely with frontline teams and customers, providing clear guidance, robust verification, and a consistently high standard of service.
This is a detail‑focused role that balances customer experience with risk management, requiring strong judgement, organisation, and communication skills.
Your key responsibilities will include:
Supporting frontline teams and customers to open new enterprise accounts in line with ASB onboarding processes, procedures, and regulatory requirements.
Collecting, analysing, and verifying customer information from multiple systems and sources to meet KYC, AML/CFT, FATCA and CRS obligations.
Interrogating data to efficiently identify and verify customers, escalating issues where required.
Clearly informing customers about suitable verification documentation and next steps.
Providing effective communication via phone, email, and written correspondence to internal and external customers.
Managing customer information with care, ensuring confidentiality and compliance with privacy legislation and internal policy.
Delivering superior customer service that enhances ASB’s reputation.
Contributing to a positive, collaborative team environment by sharing best practice and supporting colleagues.
Ngā mea kia whai angitū ahau? | What will help me succeed?
To thrive in this role, you’ll bring a strong service mindset, attention to detail, and the ability to work confidently in a regulated environment. You’ll ideally have:
Strong verbal and written communication skills.
Knowledge of AML/CFT, KYC, FATCA and CRS obligations and standards.
Demonstrated commitment to service excellence and quality outcomes.
Strong organisational and time‑management skills, with the ability to multitask and manage competing priorities.
High attention to detail and commitment to accuracy.
Ability to cope well under pressure and manage the unexpected.
Experience using banking or onboarding systems (e.g. Teller, Onyx) would be an advantage.
A collaborative mindset and willingness to contribute to team goals and continuous improvement.
He aha tā mātou | What can we offer
Get the work-life equation right. We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.
What's important to you is important to us. We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.
Bring your whole self to work every day. Whether you're into scrap booking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.
The whole "one step ahead" thing applies to you, too. With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office.
Me pēhea te tona | How to apply?
We know great people come from all sorts of backgrounds, and you don't need to tick every box to apply. What matters most is you bring your unique strengths and enthusiasm to the team.
To be considered, all applications need to go through our online career channels and will be
treated with confidentiality. Check out the position description to find out more.
We appreciate the time and effort you put into applying and will keep you updated throughout the process.
Job details
Reference #
ED163214
Posted on
18 Feb 2026
Location(s)
Christchurch
Expertise
Compliance, Operations
Work type(s)
Full Time
Application closes on 01 Mar 2026 23:59
At ASB, we’re committed to helping Kiwis get One Step Ahead. With a diverse, talented and forward‑thinking team, we’re continually evolving in response to changing customer needs, regulatory expectations and emerging financial crime risks.
Our Financial Crime Operations team plays a critical role in protecting ASB and our customers. We’re now looking for an Onboarding Specialist to join our Customer Verification Services (CVS) function, supporting the onboarding of new customers in line with ASB’s processes and regulatory requirements, based in Christchurch
Mō te tūranga | About the role
As an Onboarding Specialist, you’ll be responsible for ensuring customers are onboarded efficiently, accurately, and in compliance with ASB’s onboarding frameworks and regulatory obligations. You’ll work closely with frontline teams and customers, providing clear guidance, robust verification, and a consistently high standard of service.
This is a detail‑focused role that balances customer experience with risk management, requiring strong judgement, organisation, and communication skills.
Your key responsibilities will include:
Supporting frontline teams and customers to open new enterprise accounts in line with ASB onboarding processes, procedures, and regulatory requirements.
Collecting, analysing, and verifying customer information from multiple systems and sources to meet KYC, AML/CFT, FATCA and CRS obligations.
Interrogating data to efficiently identify and verify customers, escalating issues where required.
Clearly informing customers about suitable verification documentation and next steps.
Providing effective communication via phone, email, and written correspondence to internal and external customers.
Managing customer information with care, ensuring confidentiality and compliance with privacy legislation and internal policy.
Delivering superior customer service that enhances ASB’s reputation.
Contributing to a positive, collaborative team environment by sharing best practice and supporting colleagues.
Ngā mea kia whai angitū ahau? | What will help me succeed?
To thrive in this role, you’ll bring a strong service mindset, attention to detail, and the ability to work confidently in a regulated environment. You’ll ideally have:
Strong verbal and written communication skills.
Knowledge of AML/CFT, KYC, FATCA and CRS obligations and standards.
Demonstrated commitment to service excellence and quality outcomes.
Strong organisational and time‑management skills, with the ability to multitask and manage competing priorities.
High attention to detail and commitment to accuracy.
Ability to cope well under pressure and manage the unexpected.
Experience using banking or onboarding systems (e.g. Teller, Onyx) would be an advantage.
A collaborative mindset and willingness to contribute to team goals and continuous improvement.
He aha tā mātou | What can we offer
Get the work-life equation right. We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.
What's important to you is important to us. We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.
Bring your whole self to work every day. Whether you're into scrap booking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.
The whole "one step ahead" thing applies to you, too. With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office.
Me pēhea te tona | How to apply?
We know great people come from all sorts of backgrounds, and you don't need to tick every box to apply. What matters most is you bring your unique strengths and enthusiasm to the team.
To be considered, all applications need to go through our online career channels and will be
treated with confidentiality. Check out the position description to find out more.
We appreciate the time and effort you put into applying and will keep you updated throughout the process.
Job details
Reference #
ED163214
Posted on
18 Feb 2026
Location(s)
Christchurch
Expertise
Compliance, Operations
Work type(s)
Full Time
Application closes on 01 Mar 2026 23:59
💡 Quick Summary
Seeking a career-building opportunity? The Onboarding Specialist position is now open for candidates interested in the Office Assistant Jobs sector. This role in Christchurch offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.
