Onboarding Specialist | Passkey ji

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1+++, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.About the role:The ideal candidate should be customer centric, extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We're looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service.This will involve liaising with clients and several teams to ensure that time to market is minimized and that transparency can be provided around the process. He/she will take direction from the onboarding managers as needed but be able to prioritize and resolve issues independently or in a team environment through his/her own initiative. A successful candidate must be able to appropriately manage problem resolution providing clear explanation as to issue and the path to resolution; and should have strong technology, communication, and problem-solving skills.Lead the onboarding process for new customers, liaising with internal resources and external stakeholdersAssist clients in the onboarding phase, implementing account and understanding their needsIdentify opportunities for training and implement strategies for usage improvements by analyzing system dataDemonstrate deep product knowledge when assisting colleagues and clients both on the phone and via emailWork with client and internal Cvent teams to obtain necessary documentation for account creation or modificationEnsure all workbooks/documents are collected, verified, and stored for future referenceInteract with client regarding the latest status and current onboarding actionsSets realistic and achievable expectations for deliverablesPartner with Information Technology Integration experts to ensure that all integration points are connected successfullySets high standards for own work and ensure high quality outcomes are achievedAccurate and timely management of his/her own workflows and overall pipeline of open requestsEnsures effective work habits including quality, punctuality, responsiveness, and accessibility to othersProvide guidance in the role of subject matter expert in matters related to configuration and integration aspects of PasskeyUpdates Passkey settings as needed to ensure proper tracking of contracts and licensed clientsInterface with Product Development team to define and convey client requests for new system featuresInterface with Sales and Account Management teams to support sales activities where implementation expertise is a focusParticipate in initiatives to improve the client onboarding experienceAssists with special projects and other tasks, as requiredMay be required to work outside of scheduled hours or change shifts based on business needsBachelor's degree with strong academic credentials.2+ years experience in customer support, services or technical salesCustomer focused and committed to service excellence; aims to exceed customer expectationsAbility to work independently with strong organization skills, discipline, and persistenceStrong organization skills with high attention to detailStrong time management skills and the ability to manage multiple assignmentsHighly articulate, able to simplify complex concepts into layman's terms for greater understandingReliable, consistent, flexible and adaptableAbility to work well under pressure and maintain professionalism even in demanding circumstancesAbility to disseminate information and organize it for further action, including an ability to discern when a situation needs to be escalatedEagerness to perform a range of activities as they pertain to client on-boarding and support