Job Description
₹66,452–₹8+,710 a month
Work from home
Part-time
Job Description:
Meesho is seeking a dedicated and hardworking Online Call Center Manager to join our team in Kolkata, West Bengal, IN. As a Mid-to-Senior Level professional with at least 7 years of experience, you will be responsible for managing our online call center operations and ensuring excellent customer service.
Responsibilities:
1. Lead and manage a team of online call center agents to deliver exceptional customer service.
2. Develop and implement strategies to improve call center efficiency and effectiveness.
3. Monitor and analyze call center metrics to identify areas for improvement and implement corrective actions.
4. Train and mentor call center agents to enhance their performance and customer service skills.
5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
6. Handle escalated customer complaints and issues in a timely and professional manner.
7. Stay up-to-date on industry trends and best practices to continuously improve call center operations.
Requirements:
1. Bachelor's degree in a relevant field.
2. Proven experience in managing an online call center operation.
3. Strong analytical skills to assess call center performance and make data-driven decisions.
4. Excellent people management skills to lead and motivate a team of call center agents.
5. Ability to thrive in a fast-paced environment and navigate change seamlessly.
6. Strong communication skills to interact effectively with customers and team members.
7. Experience with call center technology and software systems.
Benefits:
1. Dental insurance
2. Disability insurance
3. Vision insurance
Equal Opportunity Statement:
Meesho is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, ****** orientation, age, or any other protected status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Call Center Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Work from home
Part-time
Job Description:
Meesho is seeking a dedicated and hardworking Online Call Center Manager to join our team in Kolkata, West Bengal, IN. As a Mid-to-Senior Level professional with at least 7 years of experience, you will be responsible for managing our online call center operations and ensuring excellent customer service.
Responsibilities:
1. Lead and manage a team of online call center agents to deliver exceptional customer service.
2. Develop and implement strategies to improve call center efficiency and effectiveness.
3. Monitor and analyze call center metrics to identify areas for improvement and implement corrective actions.
4. Train and mentor call center agents to enhance their performance and customer service skills.
5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
6. Handle escalated customer complaints and issues in a timely and professional manner.
7. Stay up-to-date on industry trends and best practices to continuously improve call center operations.
Requirements:
1. Bachelor's degree in a relevant field.
2. Proven experience in managing an online call center operation.
3. Strong analytical skills to assess call center performance and make data-driven decisions.
4. Excellent people management skills to lead and motivate a team of call center agents.
5. Ability to thrive in a fast-paced environment and navigate change seamlessly.
6. Strong communication skills to interact effectively with customers and team members.
7. Experience with call center technology and software systems.
Benefits:
1. Dental insurance
2. Disability insurance
3. Vision insurance
Equal Opportunity Statement:
Meesho is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, ****** orientation, age, or any other protected status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Call Center Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
💡 Quick Summary
Seeking a career-building opportunity? The Online Call Center Manager position is now open for candidates interested in the Remote Jobs sector. This role in Anywhere offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
