Online Chat & Email Tech Support - No Degree, Training Provided

Job description

Job Summary

The Elite Job is seeking highly motivated individuals to join our Online Chat & Email Tech Support team. This role involves assisting customers by providing technical support, troubleshooting issues, and ensuring a seamless experience via chat and email. No degree is required as full training is provided. If you have excellent communication skills, problem-solving abilities, and a passion for customer service, this is the perfect opportunity for you!

Key Responsibilities

• * Respond promptly to customer inquiries via chat and email, providing clear and effective solutions.

• * Troubleshoot technical issues and guide customers through step-by-step resolutions.

• * Escalate unresolved issues to the appropriate department when necessary.

• * Maintain accurate records of customer interactions and follow up when required.

• * Stay updated on product knowledge and company policies to deliver accurate support.

• * Work collaboratively with team members to improve the customer service process.

• * Handle multiple chat and email conversations efficiently while maintaining quality service.

• Required Skills and Qualifications

• * Strong written communication skills with the ability to explain technical concepts clearly.

• * Ability to type quickly and accurately.

• * Excellent problem-solving and analytical skills.

• * Basic computer skills and familiarity with web-based tools.

• * Ability to multitask in a fast-paced environment.

• * Strong attention to detail and organizational skills.