Job Description
• Job Title: Online Contact Center Specialist
• Company: Razorpay
• Location: Mumbai, Maharashtra, IN
• Job Type: Part-time
• Seniority: Associate Level
• Years of Experience: 2
### Job Description
Razorpay is seeking an enthusiastic and customer-oriented Online Contact Center Specialist to join our dynamic team in Mumbai. As an essential part of our contact center, you will be responsible for delivering exceptional customer service experiences, ensuring our clients feel valued and supported on their journey with Razorpay.
### Responsibilities
- Customer Support: Respond promptly to customer inquiries via multiple channels, including chat, email, and social media, ensuring a high-quality service experience.
- Issue Resolution: Investigate and resolve customer issues, complaints, and queries with a focus on providing timely solutions while adhering to company policies.
- Product Knowledge: Maintain a thorough understanding of Razorpay's products and services to effectively guide customers and provide accurate information.
- Process Improvement: Identify recurring issues and suggest improvements to processes, tools, and documentation to enhance the customer experience and efficiency.
- Customer Feedback: Collect and document customer feedback and insights, working collaboratively with the product and service teams to continually improve our offerings.
- Documentation: Maintain accurate records of interactions and resolutions in the contact center's database, ensuring all relevant information is up-to-date.
- Training Support: Assist in the onboarding and training of new team members, sharing knowledge and best practices to cultivate a supportive learning environment.
- Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and maintain communication regarding ongoing issues.
- Ownership: Take responsibility for queries assigned, following up as necessary to ensure accountabilities are met and issues are resolved to the customer's satisfaction.
- Reporting: Generate and analyze reports on customer interaction trends, using this data to inform and improve service delivery.
### Requirements
- Experience: Minimum of 2 years of experience in a customer service or support role, particularly in an online or remote setting.
- Educational Background: A bachelor’s degree in a relevant field is preferred.
- Personality Traits:
- Reliable: A dependable individual who consistently meets commitments and deadlines.
- Independent: Self-motivated, able to work autonomously, and manage time effectively in a remote work environment.
- Soft Skills:
- Innovation: Creative thinker who can develop new ideas to enhance the customer experience and streamline operations.
- People Management: Strong ability to collaborate with cross-functional teams and support colleagues in a cooperative and conducive manner.
- Technical Proficiency: Familiarity with customer relationship management (CRM) systems and online chat tools; proficient in Microsoft Office Suite.
- Communication Skills: Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Availability: Flexible to work in shifts that may include evenings and weekends, as required.
### Benefits
- Free Accommodation: Provision of comfortable living arrangements in proximity to the workplace.
- Travel & Spending Expenses: Reimbursement for travel and related expenses incurred during work assignments.
- Remote Work Flexibility: Opportunities for remote work, promoting a healthy work-life balance.
### Working Environment
At Razorpay, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our team members, encouraging innovation, and fostering a culture of continuous learning and professional growth.
### Application Deadline
Interested applicants are encouraged to apply by October 25, 2026.
### Equal Opportunity Statement
Razorpay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Contact Center Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
• Company: Razorpay
• Location: Mumbai, Maharashtra, IN
• Job Type: Part-time
• Seniority: Associate Level
• Years of Experience: 2
### Job Description
Razorpay is seeking an enthusiastic and customer-oriented Online Contact Center Specialist to join our dynamic team in Mumbai. As an essential part of our contact center, you will be responsible for delivering exceptional customer service experiences, ensuring our clients feel valued and supported on their journey with Razorpay.
### Responsibilities
- Customer Support: Respond promptly to customer inquiries via multiple channels, including chat, email, and social media, ensuring a high-quality service experience.
- Issue Resolution: Investigate and resolve customer issues, complaints, and queries with a focus on providing timely solutions while adhering to company policies.
- Product Knowledge: Maintain a thorough understanding of Razorpay's products and services to effectively guide customers and provide accurate information.
- Process Improvement: Identify recurring issues and suggest improvements to processes, tools, and documentation to enhance the customer experience and efficiency.
- Customer Feedback: Collect and document customer feedback and insights, working collaboratively with the product and service teams to continually improve our offerings.
- Documentation: Maintain accurate records of interactions and resolutions in the contact center's database, ensuring all relevant information is up-to-date.
- Training Support: Assist in the onboarding and training of new team members, sharing knowledge and best practices to cultivate a supportive learning environment.
- Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and maintain communication regarding ongoing issues.
- Ownership: Take responsibility for queries assigned, following up as necessary to ensure accountabilities are met and issues are resolved to the customer's satisfaction.
- Reporting: Generate and analyze reports on customer interaction trends, using this data to inform and improve service delivery.
### Requirements
- Experience: Minimum of 2 years of experience in a customer service or support role, particularly in an online or remote setting.
- Educational Background: A bachelor’s degree in a relevant field is preferred.
- Personality Traits:
- Reliable: A dependable individual who consistently meets commitments and deadlines.
- Independent: Self-motivated, able to work autonomously, and manage time effectively in a remote work environment.
- Soft Skills:
- Innovation: Creative thinker who can develop new ideas to enhance the customer experience and streamline operations.
- People Management: Strong ability to collaborate with cross-functional teams and support colleagues in a cooperative and conducive manner.
- Technical Proficiency: Familiarity with customer relationship management (CRM) systems and online chat tools; proficient in Microsoft Office Suite.
- Communication Skills: Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Availability: Flexible to work in shifts that may include evenings and weekends, as required.
### Benefits
- Free Accommodation: Provision of comfortable living arrangements in proximity to the workplace.
- Travel & Spending Expenses: Reimbursement for travel and related expenses incurred during work assignments.
- Remote Work Flexibility: Opportunities for remote work, promoting a healthy work-life balance.
### Working Environment
At Razorpay, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our team members, encouraging innovation, and fostering a culture of continuous learning and professional growth.
### Application Deadline
Interested applicants are encouraged to apply by October 25, 2026.
### Equal Opportunity Statement
Razorpay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Contact Center Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
💡 Quick Summary
Seeking a career-building opportunity? The Online Contact Center Specialist position is now open for candidates interested in the Work from home Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
