Job Description
Job description
• Job Title: Online Live Chat Representative
• Company: Dunzo
• Location: Delhi, Delhi, IN
• Job Type: Part-Time
• Seniority: Associate Level
• Years of Experience: 3
• Application Deadline: 2026-10-02
• About Dunzo:
Dunzo is a leading on-demand delivery service that aims to make urban life easier by providing users with the convenience of getting anything delivered to their doorstep. Our innovative approach values customer satisfaction and ensures a delighting experience for our users. As we expand our operations, we are looking for dynamic individuals to join our team.
• Position Overview:
We are seeking an Online Live Chat Representative who will serve as the first point of contact for our customers. You will be responsible for managing customer inquiries, resolving issues, and providing outstanding service through live chat support. The ideal candidate must be resourceful, reliable, and capable of handling various situations with tact and professionalism while embodying our company values.
• Key Responsibilities:
- Provide prompt and efficient live chat support to customers, addressing queries and concerns in real-time.
- Utilize strong communication skills to engage with customers, ensuring clarity and empathy in every interaction.
- Identify customer issues and promptly facilitate resolution, whether through providing information, troubleshooting, or escalating to appropriate teams when necessary.
- Maintain a deep understanding of Dunzo's services, policies, and procedures to effectively guide customers and enhance their experience.
- Manage multiple chat sessions simultaneously while maintaining a high level of service quality.
- Document customer interactions and feedback in a clear and organized manner to help improve overall service and operational efficiency.
- Collaborate with cross-functional teams such as logistics and customer service to ensure seamless problem resolution for customers.
- Participate in regular training sessions and team meetings to continuously improve knowledge and skills related to our services and platforms.
- Implement effective planning strategies to ensure key metrics and performance goals are consistently met.
- Proactively identify patterns in customer inquiries and relay insights to the management team for continuous improvement of services.
• Requirements:
- A minimum of 3 years of experience in a customer service role, preferably in a live chat environment.
- Excellent written and verbal communication skills, with a strong emphasis on clear and concise dialogue.
- Proven ability to work independently while being a reliable team player who can collaborate effectively with others.
- Demonstrated problem-solving and critical-thinking skills, with the ability to navigate customer issues resourcefully.
- Strong organizational and planning abilities to manage multiple inquiries without compromising service quality.
- Comfortable using various technology platforms and tools, with a willingness to learn new systems as required.
- Fluency in English; knowledge of additional languages is a plus.
- Availability to work flexible hours, including evenings or weekends, as required by the business.
• Benefits:
- Paid Time Off (PTO) to ensure a good work-life balance.
- Visa sponsorship for eligible candidates.
- Company transportation provided for certain shifts.
• Working Environment:
At Dunzo, we empower our employees to take ownership and make impactful decisions that contribute to the overall experience we provide to our customers. We believe that greatness comes from diverse perspectives and ideas, and we are dedicated to fostering an inclusive and supportive work environment.
• Equal Opportunity Statement:
Dunzo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status.
If you are ready to take on this exciting opportunity and be a part of our growth story, we would love to hear from you! Please submit your application by the deadline for consideration.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Live Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
• Job Title: Online Live Chat Representative
• Company: Dunzo
• Location: Delhi, Delhi, IN
• Job Type: Part-Time
• Seniority: Associate Level
• Years of Experience: 3
• Application Deadline: 2026-10-02
• About Dunzo:
Dunzo is a leading on-demand delivery service that aims to make urban life easier by providing users with the convenience of getting anything delivered to their doorstep. Our innovative approach values customer satisfaction and ensures a delighting experience for our users. As we expand our operations, we are looking for dynamic individuals to join our team.
• Position Overview:
We are seeking an Online Live Chat Representative who will serve as the first point of contact for our customers. You will be responsible for managing customer inquiries, resolving issues, and providing outstanding service through live chat support. The ideal candidate must be resourceful, reliable, and capable of handling various situations with tact and professionalism while embodying our company values.
• Key Responsibilities:
- Provide prompt and efficient live chat support to customers, addressing queries and concerns in real-time.
- Utilize strong communication skills to engage with customers, ensuring clarity and empathy in every interaction.
- Identify customer issues and promptly facilitate resolution, whether through providing information, troubleshooting, or escalating to appropriate teams when necessary.
- Maintain a deep understanding of Dunzo's services, policies, and procedures to effectively guide customers and enhance their experience.
- Manage multiple chat sessions simultaneously while maintaining a high level of service quality.
- Document customer interactions and feedback in a clear and organized manner to help improve overall service and operational efficiency.
- Collaborate with cross-functional teams such as logistics and customer service to ensure seamless problem resolution for customers.
- Participate in regular training sessions and team meetings to continuously improve knowledge and skills related to our services and platforms.
- Implement effective planning strategies to ensure key metrics and performance goals are consistently met.
- Proactively identify patterns in customer inquiries and relay insights to the management team for continuous improvement of services.
• Requirements:
- A minimum of 3 years of experience in a customer service role, preferably in a live chat environment.
- Excellent written and verbal communication skills, with a strong emphasis on clear and concise dialogue.
- Proven ability to work independently while being a reliable team player who can collaborate effectively with others.
- Demonstrated problem-solving and critical-thinking skills, with the ability to navigate customer issues resourcefully.
- Strong organizational and planning abilities to manage multiple inquiries without compromising service quality.
- Comfortable using various technology platforms and tools, with a willingness to learn new systems as required.
- Fluency in English; knowledge of additional languages is a plus.
- Availability to work flexible hours, including evenings or weekends, as required by the business.
• Benefits:
- Paid Time Off (PTO) to ensure a good work-life balance.
- Visa sponsorship for eligible candidates.
- Company transportation provided for certain shifts.
• Working Environment:
At Dunzo, we empower our employees to take ownership and make impactful decisions that contribute to the overall experience we provide to our customers. We believe that greatness comes from diverse perspectives and ideas, and we are dedicated to fostering an inclusive and supportive work environment.
• Equal Opportunity Statement:
Dunzo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status.
If you are ready to take on this exciting opportunity and be a part of our growth story, we would love to hear from you! Please submit your application by the deadline for consideration.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Live Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
💡 Quick Summary
Seeking a career-building opportunity? The Online Live Chat Representative position is now open for candidates interested in the Work from home Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.