Online Marketing Account Manager

Job description

What you’ll do & how you’ll make your mark:Establishes self with strong online marketing expertise and continually learns/expands online marketing knowledge and knowledge of company product suiteActs as the point of contact for customers within the company Professional Services product suite, with a primary focus on online marketing and website servicesExhibits strong, polished customer communication via regular phone and email communication with customersBuilds strong, long-term customer relationships and maintains regular contact with customersCommunicates website and digital marketing campaign strategies, updates, and performance data to your assigned customers, ensuring the customer understands the next steps, direction, and performanceAnalyzes online marketing campaign performance and discusses recommendations/next steps with the customerCreates web performance reporting as required for customersProperly documents all client interactionsExhibits strong ownership and accountability of customer calls – treat the customer experience as your own from start to finish and communicate customer needs to appropriate department leaders.Resolves customer issues effectively by applying active listening skills, strong empathy,