Including, but not limited to the following:
• Maintain regular and punctual attendance
• Work cooperatively with others
• Comply with all company policies and procedures.

Outcomes
• Quality check survey links for projects programmed by the M3 programming team
• Achieve min 98% quality on survey links delivered/produced (combined team score)
• Achieve min 98% on-time delivery of the initial survey links to clients (combined team score)
• Receive a minimum 6.2 CSAT score
• Adhere to quality control process between operations, programming, sales and the client

Competencies
• Attention to detail – must be able to review and flag any errors or inconsistencies in survey links materials and programmed links
• Communication – must be able to effectively communicate across departments and teams – including but not limited to, clients, sales, project management, and programming
• Problem-solving – must be able to resolve issues, brainstorm, and problem-solve across teams.