Job Description
Job description
• Job Title: Online Web Chat Specialist
• Company: Zoho Corporation
• Location: Kolkata, West Bengal, India
• Job Type: Part-Time
• Seniority: Entry Level
• Years of Experience: 0
---
### Job Description
Zoho Corporation is seeking an engaging and customer-focused Online Web Chat Specialist to join our dynamic team in Kolkata. As an essential member of our customer support department, you will play a vital role in enhancing customer satisfaction by providing timely assistance and solutions through online chat. This part-time position is ideal for individuals looking to begin their career in customer service while contributing to an inclusive and diverse working environment.
---
### Key Responsibilities
- Customer Engagement: Actively engage with customers through our live chat platform, providing instant, accurate, and friendly assistance for inquiries, troubleshooting, and product information.
- Issue Resolution: Effectively identify customer issues, provide solutions, and escalate unresolved problems to the appropriate team members to ensure timely resolution.
- Documentation: Maintain detailed records of customer interactions, inquiries, comments, and resolutions within our CRM system, ensuring that data is accurate and up-to-date.
- Feedback Collection: Gather customer feedback during chat interactions to identify trends and suggest improvements for products and processes.
- Collaborate with Teams: Work closely with other departments such as Sales and Technical Support to gather insights and provide customers with a seamless experience.
- Training & Awareness: Stay updated on product offerings, features, and policies to provide knowledgeable responses to customer inquiries.
- Promote Company Values: Represent Zoho Corporation by embodying our service standards and values, contributing to a positive company image.
---
### Requirements
#### Qualifications:
- Education: High School diploma or equivalent; pursuing or completed a degree in any field is a plus.
- Experience: No prior experience required; however, experience in customer service or a similar role is advantageous.
#### Skills:
- Technical Proficiency: Basic computer skills and familiarity with web-based applications are essential. Ability to learn and adapt to new software quickly.
- Communication: Excellent written communication skills with the ability to convey information clearly and concisely.
#### Personality Traits:
- Independent: Ability to work with minimal supervision and take initiative in resolving customer issues.
- Reliable: Dependable and consistent in following through with commitments to customers and team members.
#### Soft Skills:
- People Management: Adept at understanding customer needs and building rapport through effective interaction.
- Planning: Strong organizational skills to manage multiple chat interactions simultaneously while prioritizing effectively.
---
### Benefits
- Free Food: Enjoy complimentary food options within the office.
- Remote Work Flexibility: This part-time role allows for remote working options to balance personal life and work.
- Employee Discounts: Access to exclusive employee discounts across various products and services.
---
### Working Environment
At Zoho Corporation, we pride ourselves on fostering a workplace that champions diversity and inclusivity. We are dedicated to creating a culture where everyone feels a sense of belonging and valued for their unique contributions. Join us in paving the way for an equitable environment that empowers every employee to thrive.
---
### Application Deadline
Deadline to apply: October 2, 2026
---
### Equal Opportunity Statement
Zoho Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, experiences, and abilities.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Web Chat Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
• Job Title: Online Web Chat Specialist
• Company: Zoho Corporation
• Location: Kolkata, West Bengal, India
• Job Type: Part-Time
• Seniority: Entry Level
• Years of Experience: 0
---
### Job Description
Zoho Corporation is seeking an engaging and customer-focused Online Web Chat Specialist to join our dynamic team in Kolkata. As an essential member of our customer support department, you will play a vital role in enhancing customer satisfaction by providing timely assistance and solutions through online chat. This part-time position is ideal for individuals looking to begin their career in customer service while contributing to an inclusive and diverse working environment.
---
### Key Responsibilities
- Customer Engagement: Actively engage with customers through our live chat platform, providing instant, accurate, and friendly assistance for inquiries, troubleshooting, and product information.
- Issue Resolution: Effectively identify customer issues, provide solutions, and escalate unresolved problems to the appropriate team members to ensure timely resolution.
- Documentation: Maintain detailed records of customer interactions, inquiries, comments, and resolutions within our CRM system, ensuring that data is accurate and up-to-date.
- Feedback Collection: Gather customer feedback during chat interactions to identify trends and suggest improvements for products and processes.
- Collaborate with Teams: Work closely with other departments such as Sales and Technical Support to gather insights and provide customers with a seamless experience.
- Training & Awareness: Stay updated on product offerings, features, and policies to provide knowledgeable responses to customer inquiries.
- Promote Company Values: Represent Zoho Corporation by embodying our service standards and values, contributing to a positive company image.
---
### Requirements
#### Qualifications:
- Education: High School diploma or equivalent; pursuing or completed a degree in any field is a plus.
- Experience: No prior experience required; however, experience in customer service or a similar role is advantageous.
#### Skills:
- Technical Proficiency: Basic computer skills and familiarity with web-based applications are essential. Ability to learn and adapt to new software quickly.
- Communication: Excellent written communication skills with the ability to convey information clearly and concisely.
#### Personality Traits:
- Independent: Ability to work with minimal supervision and take initiative in resolving customer issues.
- Reliable: Dependable and consistent in following through with commitments to customers and team members.
#### Soft Skills:
- People Management: Adept at understanding customer needs and building rapport through effective interaction.
- Planning: Strong organizational skills to manage multiple chat interactions simultaneously while prioritizing effectively.
---
### Benefits
- Free Food: Enjoy complimentary food options within the office.
- Remote Work Flexibility: This part-time role allows for remote working options to balance personal life and work.
- Employee Discounts: Access to exclusive employee discounts across various products and services.
---
### Working Environment
At Zoho Corporation, we pride ourselves on fostering a workplace that champions diversity and inclusivity. We are dedicated to creating a culture where everyone feels a sense of belonging and valued for their unique contributions. Join us in paving the way for an equitable environment that empowers every employee to thrive.
---
### Application Deadline
Deadline to apply: October 2, 2026
---
### Equal Opportunity Statement
Zoho Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, experiences, and abilities.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Web Chat Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
💡 Quick Summary
Seeking a career-building opportunity? The Online Web Chat Specialist position is now open for candidates interested in the Work from home Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.