Job Description
Marriott International, Inc
Senior Sales Manager- Reactive
Marriott International, Inc • Mumbai, Maharashtra • via Marriott Careers
12 hours ago
Full–time
No Degree Mentioned
Apply directly on Marriott Careers
Apply on Indeed
Apply on Shine
Apply on BeBee
Apply on Jobs Trabajo.org
Job description
JOB SUMMARY
Responsible for handling local social catering opportunities for the property. Responsible for achieving and exceeding the hotel catering sales revenue goals. Provides day-to-day supervision to Catering Sales associates that are on-property, dependent on the volume of local social catering business. Contracts and closes local catering and social business, and ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Maximizing Revenue & Managing Profitability
• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
• Proactively solicits affiliate business associated with citywide events
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Maximizes revenue by up-selling packages and creative food and beverage offerings.
• Identifies and implements process improvements and best practices.
• Gains understanding of the hotel’s primary target customer and service expectations.
• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
Managing Sales Activities
• Manages the sales efforts for the hotel related to local social catering business.
• Responds to incoming catering opportunities for the hotel.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Designs, develops, and sells creative catered events.
• Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
• Identifies and assists with selling, implementing and following-through on catering promotions.
• Promotes accountability to drive superior business results.
• Executes Sales strategies and business processes.
• Executes and supports Customer Service Standards and hotel’s Brand Standards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
Building Successful Relationships
• Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
• Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
• Works with the property’s Food and Beverage team to develop menus that drive sales.
• Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
• Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Providing Exceptional Customer Service
• Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Additional Responsibilities
• Performs other duties, as assigned, to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Report this listing
Marriott International, Inc
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Only 24h Left Assistant Reservations Manager
Marriott • Mumbai, Maharashtra • via BeBee
20 hours ago
Full–time
No Degree Mentioned
Apply on BeBee
Job description
Job Title: Reservations Sales Associate
Summary: We are seeking a highly motivated and results-driven Reservations Sales Associate to join our team. As a key member of our reservations sales department, you will be responsible for soliciting and managing reservations sales-related opportunities, providing training and work assignments to Reservations Sales staff, and achieving personal and team-related revenue goals.
About the Role:
• Assists with the soliciting and managing of reservations sales-related opportunities
• Manages and provides training and work assignments to Reservations Sales staff
• Actively up-sells each business opportunity to maximize revenue opportunity
• Achieves personal and team-related revenue goals
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
• Provides service to our customers in order to grow share of the account on behalf of the company
Candidate Profile:
• Education: High school diploma or GED, or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• Experience: 3 years experience in sales and marketing, guest services, front desk, or related professional area, or 1 year experience in the sales and marketing, guest services, front desk, or related professional area and education as specified above
Key Responsibilities:
• Identifies new reservations sales business to achieve personal and property revenue goals
• Understands the overall market - competitors, strengths and weaknesses, economic trends, supply and demand, etc., and knows how to sell against them
• Closes the best opportunities for the property based on market conditions and property needs
• Monitors same day selling procedures to maximize room revenue and control property occupancy
• Gains understanding of the property's primary target customer and service expectations, serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to and during the program event
Daily Reservations Sales Activities:
• Responds to incoming reservations sales opportunities for the property that are outside parameters of the hotel's normal operations
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
• Uses sales resources and administrative support staff effectively
• Executes and supports the operational aspects of business booked, e.g., generating proposal, writing contract, customer correspondence
Providing Exceptional Customer Service:
• Supports the company's service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience
• Services our customers in order to grow share of the account
• Executes and supports the company's customer service standards and property's brand standards
• Provides excellent customer service consistent with the daily service basics of the brand
Addtional Responsibilities:
• Utilizes intranet for resources and information
• Creates contracts as required
Senior Sales Manager- Reactive
Marriott International, Inc • Mumbai, Maharashtra • via Marriott Careers
12 hours ago
Full–time
No Degree Mentioned
Apply directly on Marriott Careers
Apply on Indeed
Apply on Shine
Apply on BeBee
Apply on Jobs Trabajo.org
Job description
JOB SUMMARY
Responsible for handling local social catering opportunities for the property. Responsible for achieving and exceeding the hotel catering sales revenue goals. Provides day-to-day supervision to Catering Sales associates that are on-property, dependent on the volume of local social catering business. Contracts and closes local catering and social business, and ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Maximizing Revenue & Managing Profitability
• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
• Proactively solicits affiliate business associated with citywide events
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Maximizes revenue by up-selling packages and creative food and beverage offerings.
• Identifies and implements process improvements and best practices.
• Gains understanding of the hotel’s primary target customer and service expectations.
• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.
Managing Sales Activities
• Manages the sales efforts for the hotel related to local social catering business.
• Responds to incoming catering opportunities for the hotel.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Designs, develops, and sells creative catered events.
• Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
• Identifies and assists with selling, implementing and following-through on catering promotions.
• Promotes accountability to drive superior business results.
• Executes Sales strategies and business processes.
• Executes and supports Customer Service Standards and hotel’s Brand Standards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
Building Successful Relationships
• Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
• Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
• Works with the property’s Food and Beverage team to develop menus that drive sales.
• Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.
• Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Providing Exceptional Customer Service
• Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Additional Responsibilities
• Performs other duties, as assigned, to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Report this listing
Marriott International, Inc
Glassdoor
3.+/5
20.4K reviews
AmbitionBox
4.2/5
1.4K reviews
Indeed
4/5
25.8K reviews
marriott.com
More jobs at Marriott International, Inc
See web results for Marriott International, Inc
Marriott
Only 24h Left Assistant Reservations Manager
Marriott • Mumbai, Maharashtra • via BeBee
20 hours ago
Full–time
No Degree Mentioned
Apply on BeBee
Job description
Job Title: Reservations Sales Associate
Summary: We are seeking a highly motivated and results-driven Reservations Sales Associate to join our team. As a key member of our reservations sales department, you will be responsible for soliciting and managing reservations sales-related opportunities, providing training and work assignments to Reservations Sales staff, and achieving personal and team-related revenue goals.
About the Role:
• Assists with the soliciting and managing of reservations sales-related opportunities
• Manages and provides training and work assignments to Reservations Sales staff
• Actively up-sells each business opportunity to maximize revenue opportunity
• Achieves personal and team-related revenue goals
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
• Provides service to our customers in order to grow share of the account on behalf of the company
Candidate Profile:
• Education: High school diploma or GED, or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• Experience: 3 years experience in sales and marketing, guest services, front desk, or related professional area, or 1 year experience in the sales and marketing, guest services, front desk, or related professional area and education as specified above
Key Responsibilities:
• Identifies new reservations sales business to achieve personal and property revenue goals
• Understands the overall market - competitors, strengths and weaknesses, economic trends, supply and demand, etc., and knows how to sell against them
• Closes the best opportunities for the property based on market conditions and property needs
• Monitors same day selling procedures to maximize room revenue and control property occupancy
• Gains understanding of the property's primary target customer and service expectations, serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to and during the program event
Daily Reservations Sales Activities:
• Responds to incoming reservations sales opportunities for the property that are outside parameters of the hotel's normal operations
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
• Uses sales resources and administrative support staff effectively
• Executes and supports the operational aspects of business booked, e.g., generating proposal, writing contract, customer correspondence
Providing Exceptional Customer Service:
• Supports the company's service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience
• Services our customers in order to grow share of the account
• Executes and supports the company's customer service standards and property's brand standards
• Provides excellent customer service consistent with the daily service basics of the brand
Addtional Responsibilities:
• Utilizes intranet for resources and information
• Creates contracts as required
💡 Quick Summary
Seeking a career-building opportunity? The Only 24h Left Assistant Reservations Manager position is now open for candidates interested in the Hotel Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
