CEC Officer - Inbound - Retail Liabilities*

- Department Customer Experience Center
Location Thane/Noida/Bangalore
Reporting Relationship CEC – Team Leader - Inbound
Position Grade Assistant Manager
- *Graduates only can apply (Any except BSC IT, MBA/CA/Dr.)*
- 1-2 years with 6 months which should to be in customer service role - Understanding of
call center industry an advantage
- Candidates with excellent comms (B29) with basic computer knowledge needed

- Shift Timings : *Rotational* Males - 24*7 , Females - 7 am to 8 pm (Any 9 hours)
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Salary : Up to 3,00,000 LPA
- Age - Up to 30 years
- No transportation facility.
- Transportation boundaries : Kurla - Kalyan (Can consider Ulhasnagar, Ambernath, Badlapur) , Airoli to Seawoods.
*No western line*

Position* – Voice Agent (Inbound Calling Process)
*Education :* Graduates
*Salary* : 12000 - 18000 (In Hand Salary)
*Experience*: 0-2 Yrs
*Shift Timing*: 7am to 11.30 pm (Any 9 hrs shift)
(Women Employees - No Shift beyond 8.30PM will have only day rotational shift timing )

*Location* : Vashi
*Weekly Off:* any 2 Rotational Week Offs

*Requirement*
> Voice Candidates
>Strong interpersonal, problem-solving skills and verbal and written communication skills
> Strong computer knowledge and technical skills
> Ability to achieve stretched targets and able to manage the organization standards
> Ability to understand and handle irate customers
>Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company
>Understanding multiple products and processes
>Influencing customers to buy or retain product or service by following a prepared script to give product reference information

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Rotational shift
Education:

Bachelor's (Required)
Experience:

BPO voice: 1 year (Preferred)
Voice Customer service: 1 year (Required)
Language:

English (Preferred)